Hi Wally,
I do apologize for the inconvenience, I haven't received any updates regarding the OID error. I've just pinged an engineer for a status update. Once I have any news to share, I'll post back.
Your patience and understanding are much appreciated.
Liz, another week has passed with no update. This problem is approaching three months with no fix.
Wally Estes
Well another billing cycle has gone by and I am still not receiving email notifications of my invoice generation; I wonder if I am being blocked from receiving all emails from hughesnet itself. I am still receiving the Invalid OpenID error when I try to login with my primary email address. My notifications are still being reset from my primary email address to my secondary email address every two or three days.
These issues have been going on in one form or another for close to four months.
I wonder if this issue will ever be resolved?
Liz, it is no longer acceptable for you to state that you will contact the engineers and then not provide an update.
Does hughesnet intend to resolve this issue and if so, when?
Wally Estes
Randyland51 wrote:
what a crock sounds likethier same fix of their phone system as long as ive been a cust they don't recognize my number with my account ive given up trying
Your complaint has absolutely nothing to do with the topic being discussed in this thread.
If you would like help with your separate issue, please create a new topic.
Good morning Wally,
I am aware and understand your frustration, I'm also awaiting an update from the engineers. I pinged them Wednesday and am still waiting. I will let you know once I hear any news.
Liz, another week has gone by with no update.
The problem still exists.
Wally Estes
Good morning Wally,
Thank you for your update. We're still bugging the engineers for updates. I'll let you know when we get any.
Your patience and understanding are much appreciated.
Hi Wally,
No update on the original ticket to address the error. I've submitted a new ticket to see if a workaround can be implemented in the interim. I'll post back once I have any updates to share.
Your patience and understanding are much appreciated.
Thank you Liz.
You're welcome, Wally. I'm hoping this added pressure on our engineers will get something done faster.
Good morning,
In this case, I'm just adding any new complaints about the OID error to the existing ticket, so no need to create a new thread. However, anyone with concerns other than the OpenID error should create a new thread.
I stand corrected! :)
