Forum Discussion
Extremely unhappy!
I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...
Regarding the streaming, and just on the off chance that the phone reps didn't suggest this, did you make sure to turn off, or pause, the Video Data Saver if you were streaming in HD? If streaming in HD, this needs to be done in order to avoid buffering.
Regarding your data, that it's being exhausted within two days of reset suggests that something is using a ton of it. One possibility is the Dish receiver. Satellite TV receivers can use a lot of data, including for things other than On Demand viewing. Because of this, HughesNet recommends against connecting a satellite TV receiver to the modem. As well, streaming in and of itself can use a lot of data, especially if it's being done in HD. To use Netflix's data rates, it's around 3GB per hour in HD, 700MB per hour in SD, and 350MB per hour in SD. As well, I believe the Firestick automatically updates background images on a regular basis, which people have found to use quite a bit of data. This should be disabled, though I don't personally know how to do so as I don't have one.
Additionally, this thread may help with the high data usage.
I'm sure a rep will reply regarding the billing, plus any other additional information they may have about the data usage. The reps are on M-F from approximately 8AM to 5PM EST, so they should reply soon. :)
- Yes sir I've tried all of that and nothing helps. The only reason I have wifi is steaming so if I can't do it what's the point of having it? I understand everything takes it's own data but when it rolls over and I get my 20gbs back it's gone when we havent used it or even been at home. I dont want an internet service that I cant use and that I have to keep everything unplugged to preserve it
Leahjones7 wrote:
but when it rolls over and I get my 20gbs back it's gone when we havent used it or even been at home.It's entirely possible that the satellite receiver or the firestick (if it's powered, even when the TV is off) is using it. The satellite TV receivers can use data even when they're off, as they're not truly off, but in standby. With DirecTV receivers, they use the data for guide updates, program descriptions, cast lists and similar things. I also suspect that the instant watch movies that are sometimes available are also downloaded through the net instead of through DirecTV's own dish like they normally would be. I imagine that Dish receivers are similar.
I do understand your frustration, especially when streaming was your main motivation for signing up for HughesNet.
I don't know if Dish has this, and this isn't to negate your frustration, but with DirecTV there's an alternative to using On Demand through the receiver, and that's being able to stream the same programs/movies directly from the DirecTV site. The drawback is having to stream it onto a different device, such as a laptop, then either casting it or sending it to your TV via HDMI cable, but it cuts out the extra data than the receiver itself uses and ensures that the data used for On Demand is only being used for that purpose and not guide updates and such. Again, I only mention it as an alternative. It's what I do on the occasion that I want to stream a show or something that's only available through DirecTV's On Demand viewing. But, the streaming would still use a lot of data and would reduce your remaining HughesNet data quickly, unfortunately.
If you signed up for HughesNet by calling them, your sales call may be available for review in order to determine whether the sales rep set appropriate expectations for the service. If it's found that the sales rep didn't do so you may have recourse regarding the Early Termination Fee when cancelling.
Edit: maratsade posted his reply while I was typing mine, so I didn't see that he had already mentioned the sales call review.
GabeU,
Just a quick question. If streaming with FireStick uses so much data, why are the sales reps telling people (me when I signed up) that Hughesnet works great for streaming and that I will not run out of my data, by streaming with the FIreStick. In my case I couldn't use the fire stick at all because it kept telling me low connectivity and my computer and other equipment would tell me know internet connection available.
Yes, I am reviewing other peoples issues, to see how many are having the same issuses that I have had. As I do plan on fighting the early disconnect fee.
I am seeing that several customers have been told one thing just to find out something differently. It sounds like you are in Tech support and this isn't something you can explain, but just keep seeing the same thing in post after post.
Just so there's no confusion, I'm only a fellow customer, not a HughesNet employee. The only members here that actually work for HughesNet will have "Moderator" or something similar next to their name. Liz, Amanda, Jay, Damian and Hardy are the most prominent HughesNet employees here. They are the corporate representatives that will reply to help you. Well, one of them will, anyway.
With regard to what you were told by the sales person, I can't say why they said what they did. Fortunately, though, the reps here have the ability to have the sales calls pulled and reviewed to see what the sales person said, and if they said something that isn't true, which it sounds like they may have, there may be recourse regarding the Early Termination Fee when cancelling, but only the rep can make that determination.
With the Firestick, while some people do seem to be able to use it, others have a difficult time. A lot of it has to do with system load, as well as the load on one's individual beam at any given time. Some beams are much more loaded than others, and streaming, which is one of the most data intensive activities, can be negatively affected.
