Forum Discussion

Leahjones7's avatar
Leahjones7
Freshman
7 years ago

Extremely unhappy!

I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...
Early Termination Fee
Leahjones7's avatar
Leahjones7
Freshman
7 years ago
Thank you for your reply. If yall would wave half of the fee I would be happy with that. I tried to read your message but it wouldnt load all of the way
Damian's avatar
Damian
Moderator
7 years ago

Leah,

 

We would be more than happy to waive half. What was said in the rest of the message was, as long as all of the equipment is returned once you receive your return box and send it back, you will not be charged any additional fees associated with cancellation. For any additional payments you may need to make regarding your normal bill per month, that will need to be discussed with our cancellation department. You can contact us at 866-347-3292 for more information regarding cancellation. A case has been created for you notating that once you call in to cancel, the credit will be applied to the account to cover half of the ETF fee. I will message you your case number so that you can relay this to the agent you speak with, for confirmation.  

 

-Damian 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    I think you may be in the wrong thread, Damian .

    • BirdDog's avatar
      BirdDog
      Assistant Professor
      7 years ago
      maratsade wrote:

      I think you may be in the wrong thread, Damian .

      He's replying to the OP, not the person who jumped onboard the thread.  :smileywink:

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 years ago

        Besides brainless being my normal state, I actually couldn't see a page 1 on this thread.  LOL, and *facedesk*