Forum Discussion
Extremely unhappy!
JTwalker wrote:
Somehow our 10g plan lasted a whole 26 days the first month & only 3 days the second month. Yea! Go figure. I think it has to do with the HD, SD, 480, 780dpi, blah blah blah. So my solution is going to be unplug the router until we need to stream a movie & my son's daily tech time.
During your first twenty days of service your data allotment is continually refilled. HughesNet does this as a courtesy, so that new customers, or those upgrading from legacy plans, can update/upgrade their devices to current without it affecting their normal monthly data allotment, as these activities can use a lot of data. After these first twenty days your data usage starts being deducted as it normally would.
So, in reality, your data lasted six days in your first month, and three in your second.
For some data saving tips, please see this thread.
Hello all, this is my first message. I recently had to move outside of town because the place I was living in was not safe. I was a very happy Spectrum customer for years. I miss them a great deal. Service was flawless in every way. They are the complete opposite of Hughes. I never ever had a problem. If you can get service with them, do it. You won't be sorry.
Now I live in an RV park in a small travel trailer. I am a disabled senior citizen and Social Security is my only income. Many internet providers avoid customers who live in trailers, they want to service stick built homes only. Hughes was my only option. I have been lied to and hung up on more than once. Now I realize I am truly trapped.
Three days ago I paid my $74.15 and already the chart says I have used 67% of my data. I wanted to be able to do my family tree, check emails, do some shopping, listen to the radio online and read the news as I don't have a television. I also don't have a car, so I connect with the outside world via the internet. By reading this thread I've learned that last month's data was constantly being refilled. Who knew? And here I thought it was because I was being careful. When I signed up I was told that the plan I was considering would easily handle what I wanted to do because data would be compressed. Really? No.
This company is corrupt. I can't even file a complaint with the Better Business Bureau, access has been blocked. It's interesting that when I called to get the corporate address to file the complaint, the Hughes rep wouldn't give it to me. I found it anyway, but it does no good.
To take advantage of people like this is wrong.
Vengeance is mine, sayeth the Lord. We can look forward to that. It will be spectacular.
The initial twenty days of data resets is explained in the Welcome email sent by HughesNet.
If your data reset three days ago and you've already used 67%, something is using a lot of data, and unless you get that under control it may continue to happen. This is satellite internet with a soft data cap, not cable internet with no data cap. If adjustments aren't made to use the service within its means you will continually have data exhaustion issues.
The following two threads may help you...
I don't recall getting a welcome email, I remember a lot of information being given to me verbally and then a handful of papers, that was all.
Why does Hughes have so many repetitive complaints going back over a decade? Over and over, the customers cite the same issues. Why isn't the company listening and making changes? Even Consumer Reports gave you a negative rating when they did a report on internet providers.
When Amazon begins to offer internet service, I'll gladly sign up.
Trapped wrote:I don't recall getting a welcome email, I remember a lot of information being given to me verbally and then a handful of papers, that was all.
Why does Hughes have so many repetitive complaints going back over a decade? Over and over, the customers cite the same issues. Why isn't the company listening and making changes? Even Consumer Reports gave you a negative rating when they did a report on internet providers.
When Amazon begins to offer internet service, I'll gladly sign up.
HughesNet sells you an internet package that includes a specific amount of high speed data. They are not responsible for how you, or your devices, use that data, nor how quickly you use it. If you would like help to figure out why you're using so much data, or to learn how to use less of it, please read the posts in the links provided and/or start a new topic in Tech Support.
