Forum Discussion
Fake product
I inquired about Hughes Net service at my home back in October 2019. When the tech asked what I was needing the service for, I told him I have two boys that game on Xbox Live simultaneously plus strea...
You got scammed sorry to hear that and i was too the tech told me to bad its sat system and thats what u get after 4 modems and 4 techs i put tons of bad reviews they mess up your system at certain time so you buy tokens just wait it out and you ill be fine any more trouble from them and im out gone.You have the right to terminate if you want with out charges
RogerEgner wrote:
they mess up your system at certain time so you buy tokens
Tokens are only used after one exhausts their allotment of high speed data, and whether that happens is under the control of the subscriber, not HughesNet. Your claim is absolute nonsense.
RogerEgner wrote:
You have the right to terminate if you want with out charges
Jay has offered the OP the opportunity to cancel their service without penalty, as is plainly visible.
This is the HughesNet Support Community, not social media. If you'd like to rant and make nonsensical claims, please do it elsewhere and leave this support community to those seeking help, which is its purpose. If you're having an issue and would like help with it, please start a new topic in the appropriate section.
Seems to me there is an issue here, one many subscribers have, that being that Hughes oversells its availability, then puts people through multiple steps to get out of a contract or get reasonable speeds. I have the service only because there are no other options where I live. My service is slow, just barely qualifies as broadband (25 MBPS) on a good day, is very expensive compared to other services I've had in the past, with a ridiculously low (30 GIGS) data cap. Yes, I know that I can upgrade, but only if I lock myself into an additional 2 years.
It also cracks me up that on those rare months when I don't use all my data, it doesn't roll over. When I emailed a complaint about that the response was that they could not roll it over becaues then there might not be enough bandwidth for other subscribers. I'm not falling for that nonsense, since Hughes will SELL me all I want.
A local provider is bringing fiber optic into the area, I will drop Hughes in a heartbeat when that becomes available. I don't understand why you "professors and such" continue to cheerlead and make excuses for a clearly overpriced and inferior service.
The issue is that many subscribers don't understand that satellite is both expensive and limited in terms of broadband, and that if everyone is trying to stream at the same time, they will clog the system. If subscribers have other options, such as fiber or terrestrial cable, they should try those. With satellite internet, moderation is key, and that seems to be a foreign concept to many subscribers.
EDIT: HughesNet is designed to provide 25Mbps own and 3 Mbps up. That's broadband as defined by the government, so yes, they do qualify as broadband.
pentangle wrote:Hughes oversells its availability, then puts people through multiple steps to get out of a contract or get reasonable speeds. I have the service only because there are no other options where I live. My service is slow, just barely qualifies as broadband (25 MBPS) on a good day, is very expensive compared to other services I've had in the past, with a ridiculously low (30 GIGS) data cap. Yes, I know that I can upgrade, but only if I lock myself into an additional 2 years.
"Oversells" is a very subjective term. The only way they could guarantee that everyone would get at least 25Mbps at all times, barring outages, is by greatly reducing the number of customers and increasing the cost to those that had it. I highly doubt that many residential subscribers are going to pay anywhere from $500 to $1000 or more per month to even allow HughesNet to just break even, let alone make any profit. That's not happening. So, just like every other internet company out there, from the smallest to the largest, they keep accepting customers. But again, overselling a subjective term, as is the claim of such.
The commitment has nothing to do with "overselling". There would be a commitment period whether there are three satellites or one hundred three and whether they had 1,400 customers or the 1.4 million they presently have.
If you already have Gen5, upgrading or downgrading your Gen5 plan doesn't start a new commitment.
pentangle wrote:It also cracks me up that on those rare months when I don't use all my data, it doesn't roll over. When I emailed a complaint about that the response was that they could not roll it over becaues then there might not be enough bandwidth for other subscribers. I'm not falling for that nonsense, since Hughes will SELL me all I want.
A local provider is bringing fiber optic into the area, I will drop Hughes in a heartbeat when that becomes available.
HughesNet doesn't offer rollover and never has, and system capacity/banbdwidth absolutely does have to do with why, regardless of your opinion considering such. It's the same reason they don't offer an unlimited high speed access plan.
pentangle wrote:I don't understand why you "professors and such" continue to cheerlead and make excuses for a clearly overpriced and inferior service.
Because unlike those out there that complain that HughesNet doesn't offer what ground based services do, or for the same low price, I blame the inability to do the things on the providers of those services for not thinking enough of my business to bother providing it rather than blaming the company that actually does provide service. Complaining about what HughesNet can't offer would be like doing the same about an oasis found in the desert that contains regular old water instead of Perrier. We "professors and such" have had HughesNet for a long time. We use it within its means and it works just fine for our needs. Stating realities and refuting nonsense is hardly "making excuses". It's stating realities and refuting nonsense.
- They're paid employees
