Forum Discussion
Fake product
I inquired about Hughes Net service at my home back in October 2019. When the tech asked what I was needing the service for, I told him I have two boys that game on Xbox Live simultaneously plus strea...
Chrystal,
After reviewing the call, the sales agent did properly explain the plan and the functionality of the service; even detailing that if your plan was not large enough, you could always upgrade. The only issue I found with the call was that the agent was not clear on the limitations of online gaming.
At this point, we can offer you a discount on your service moving forward or to waive your Early Termination Fee if you wish to cancel. Please let me know how you would like to proceed.
-Jay
I want the termination fee waived and the money I paid refunded, that's what I stated and will return all equipment with prepaid shipping boxes. No one has yet to contact me in person regarding the issue either. That would also be helpful.
They have already offered you an early termination without fee, and they will send a pre-paid box for the equipment you have to return. It is highly unlikely they will refund anything else.
Why would someone contact you in person? Damian has already told you what they were offering. He's waiting for you to accept the offer or decline it.
chrystald2015 wrote:
I want the termination fee waived and the money I paid refunded, that's what I stated and will return all equipment with prepaid shipping boxes. No one has yet to contact me in person regarding the issue either. That would also be helpful.- Hard to contact them without a number and reference info genius. And the number given isn't even working when I try to call it.
Chrystal,
I was able to call the number and reach an agent using your information without any wait time, so it may be an issue with your phone's connection.
-Jay
