Forum Discussion

TMMLA's avatar
TMMLA
New Poster
6 years ago

Free month upgrade last year turned into new 2 year contract?

Hi there, I was directed to contact HughesNet customer care via this forum. Last year (around Oct or Nov 2018) we received a call to see if we would like to upgrade to the higher package for one mont...
Early Termination Fee
Damian's avatar
Damian
Moderator
6 years ago

TMMLA,

 

Thank you for contacting us. It appears when you upgraded, this was to a promotional price that restarted the contract. There are always two sets of prices. The promotional pricing restarts the contract and the regular price continues the same contract, whether you upgrade or downgrade. Because I was unable to locate any documentation of you choosing this option specifically, I would like to offer support regarding the ETF. Please refer to your private message for additional information.

 

-Damian 

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    TMMLA,

     

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread or reply to my private message. 

     

    -Damian