Frustration with billing and this company

JL72, 

Thank you for reaching out! After taking a look at the history of your account, this is what I've found:
 

• 10/18/2019 - You were charged $382.04 
  • This was for your two unreturned equipment fees as well as your bill for the month

• 11/18/2019 - You were charged $168.54
  • $100 (not including tax) was charged for the de-install fee and the remaining amount was for your bill

• 11/18.2019 - You were credited $225
  • $100 should have been for the de-install fee.
  • The $125 credit was applied as the agent thought it was a standard dispatch, not a de-install

• 12/11/2019 - Both credits were removed; however, there are no notes detailing why

• 12/16/2019 - You were credited $431.04
  • $325 for the Unreturned Equipment Fee
  • $106.04 for the De-Install

The unbilled amount on the account is for an upcoming dispatch charge of $125 and the tokens you purchased. I will be crediting your account for the $125 to even that out, so in total, you will have $431.04 of credits on the account to account. These credits account for the de-install fee and unreturned equipment fees that you have paid.

Please let me know if you have any questions concerning your credits.

Thank you,

Jay