Frustration with billing and this company
I am so frustrated with this comany Im not even sure what to do about it. I had two accounts with Hughesnet. We soon discovered having two was just really a waste and we cut it down to one. I then go...
JL72,
Thank you for reaching out! After taking a look at the history of your account, this is what I've found:
- 10/18/2019 - You were charged $382.04
- This was for your two unreturned equipment fees as well as your bill for the month
- 11/18/2019 - You were charged $168.54
- $100 (not including tax) was charged for the de-install fee and the remaining amount was for your bill
- 11/18.2019 - You were credited $225
- $100 should have been for the de-install fee.
- The $125 credit was applied as the agent thought it was a standard dispatch, not a de-install
- 12/11/2019 - Both credits were removed; however, there are no notes detailing why
- 12/16/2019 - You were credited $431.04
- $325 for the Unreturned Equipment Fee
- $106.04 for the De-Install
The unbilled amount on the account is for an upcoming dispatch charge of $125 and the tokens you purchased. I will be crediting your account for the $125 to even that out, so in total, you will have $431.04 of credits on the account to account. These credits account for the de-install fee and unreturned equipment fees that you have paid.
Please let me know if you have any questions concerning your credits.
Thank you,
Jay
- 10/18/2019 - You were charged $382.04
