Forum Discussion

JL72's avatar
JL72
Freshman
6 years ago
Solved

Frustration with billing and this company

I am so frustrated with this comany Im not even sure what to do about it. I had two accounts with Hughesnet. We soon discovered having two was just really a waste and we cut it down to one. I then go...
  • Jay's avatar
    Jay
    6 years ago

    JL72, 

     

    Thank you for reaching out! After taking a look at the history of your account, this is what I've found:
     

    • 10/18/2019 - You were charged $382.04 
      • This was for your two unreturned equipment fees as well as your bill for the month

     

    • 11/18/2019 - You were charged $168.54
      • $100 (not including tax) was charged for the de-install fee and the remaining amount was for your bill

     

    • 11/18.2019 - You were credited $225
      • $100 should have been for the de-install fee.
      • The $125 credit was applied as the agent thought it was a standard dispatch, not a de-install

     

    • 12/11/2019 - Both credits were removed; however, there are no notes detailing why

     

    • 12/16/2019 - You were credited $431.04
      • $325 for the Unreturned Equipment Fee
      • $106.04 for the De-Install

     

    The unbilled amount on the account is for an upcoming dispatch charge of $125 and the tokens you purchased. I will be crediting your account for the $125 to even that out, so in total, you will have $431.04 of credits on the account to account. These credits account for the de-install fee and unreturned equipment fees that you have paid.

     

    Please let me know if you have any questions concerning your credits.

     

    Thank you,

     

    Jay

     

     

JL72's avatar
JL72
Freshman
6 years ago

At this point what would really make me happy would just be cancelling this stupid account. I cannot even count the amount of issues ive had with this company. Id rather authorize you to just keep the credit and I think that Hughesnet should be willing to absorb the rest of the cancellation fee. Things have gotten worse rather than better and id like out so im hoping you could do me that courtesy.

 

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

You can cancel the account at any time by calling 866-347-3292. 

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

 

 

 

JL72 wrote:

At this point what would really make me happy would just be cancelling this stupid account. I cannot even count the amount of issues ive had with this company. Id rather authorize you to just keep the credit and I think that Hughesnet should be willing to absorb the rest of the cancellation fee. Things have gotten worse rather than better and id like out so im hoping you could do me that courtesy.