Forum Discussion

guppypond's avatar
guppypond
Sophomore
8 years ago

Gen5 install this weekend?

Hello Community Support (and @Liz )   I am ready to convert Hughesnet service at our shared vacation home to Gen-5.   (I have been a customer for 6 years, still on a very slow and limiting HN9000...
  • Freddie's avatar
    Freddie
    8 years ago

    Hi guppypond,

     

    There is a local dealer that services your area called Satellite Daddy.  Their phone number is 866-808-1059.  Press 1 for sales.  Give them your account number, and they will create an upgrade order for you, and then come install your new system.  Currently, they have availability on Friday afternoon.

Liz's avatar
Liz
Moderator
8 years ago

Hi guppypond,

 

Thanks for posting and welcome to the community! Normally after you upgrade to Gen 5, an appointment date is set at the end of the upgrade call. Then the assigned dealer would reach out to you to confirm the appointment before visiting the site. At that time, I would suggest discussing your scheduling concerns with the dealer directly to work something out.

 

I've also let the installations department know about this, and if there's anything additional or different you need to know, our installations representative, Freddie, will jump in this thread as well.

 

  • guppypond's avatar
    guppypond
    Sophomore
    8 years ago

    Thank you Liz.   I was on the phone with someone for a long time yesterday and none of the scheduling options provided would work.   And my next availability was not able to be scheduled yet beause it was too far in the future.   So we ended the call without making any changes.   I am also concerned about processing the upgrade, scheduling an installation that I know I can't keep, and having my existing service somehow disabled.   My hope in posting here was that someone may know of a available Gen-5 installation opening on the dates I provided and we could work out a plan to get this done.

     

    One question I have is that the promotions have an advertised end date of 6/30.   If it is scheduled before 6/30 does the promotional pricing apply, or does installation need to be completed by 6/30?

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      You're welcome. It's fine to process the upgrade, as I mentioned in my previous post, the dealer will still reach out to you to confirm the appointment, at that point you can explain your situation. Plus, once we have that work order in our system, I can have our installations group put hold on your installation pending your availability.

       

      The installation doesn't need to be completed by the promo end date, just the upgrade order.

       

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Ooh, I see Freddie just replied, I highly suggest going with his recommendation. :)