Forum Discussion

guppypond's avatar
guppypond
Sophomore
9 years ago
Solved

Gen5 install this weekend?

Hello Community Support (and @Liz )   I am ready to convert Hughesnet service at our shared vacation home to Gen-5.   (I have been a customer for 6 years, still on a very slow and limiting HN9000...
  • Freddie's avatar
    Freddie
    9 years ago

    Hi guppypond,

     

    There is a local dealer that services your area called Satellite Daddy.  Their phone number is 866-808-1059.  Press 1 for sales.  Give them your account number, and they will create an upgrade order for you, and then come install your new system.  Currently, they have availability on Friday afternoon.

guppypond's avatar
guppypond
Sophomore
9 years ago

Thanks!

Liz's avatar
Liz
Moderator
9 years ago

Hi guppypond,

 

Thanks for posting and welcome to the community! Normally after you upgrade to Gen 5, an appointment date is set at the end of the upgrade call. Then the assigned dealer would reach out to you to confirm the appointment before visiting the site. At that time, I would suggest discussing your scheduling concerns with the dealer directly to work something out.

 

I've also let the installations department know about this, and if there's anything additional or different you need to know, our installations representative, Freddie, will jump in this thread as well.