Forum Discussion

tevansnc's avatar
tevansnc
Freshman
8 years ago

Tokens Missing after Gen5 Install

Good afternoon, 

 

I just had my service updated to Gen5, So far it is great. After the upgrade I lost 15.7GB of tokens that are no longer showing on my account. I looked on system control center, Hughesnet status meter, Ver. 6.6.0, andhttp://my.hughesnet.com/myaccount. I do not see them anywhere.

Is there a way to get these tokens restored ?

 

Thank you 

  • Liz's avatar
    Liz
    8 years ago

    Hi tevansnc,

     

    Welcome to the community and thanks for posting! Glad to hear you're enjoying your new Gen 5 service! I did get your PM, please check for my PM reply addressing your concerns.

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    You may want to PM a mod to look into this for you.  

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago

        YW.  It seems that, for whatever reason, at least for some people, including myself, the tokens one has with Gen4 aren't automatically transferring to Gen5.  I had 21GB of tokens and they didn't follow to my Gen5 service.  I PMed Liz and she added them back for me.   

  • anniebouscal's avatar
    anniebouscal
    Freshman
    8 years ago

    Happened to us also. When I called the 3G were put back on. I have not been able to get the Status Meter to work yet so do not know what it looks like, the new graph I find to be a very poor representation of data important to me. 

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi Annie,

       

      Thanks for posting. Our engineers are currently working on a new update to the Usage Meter. In the meantime, you should be able to see how many token bytes you have so far in the Support Center. 

       

      pipespinner, please check your PMs.