We canceled our service and was told we would get a box to package everything back up in and we have not received it as of yet. Also we were told that we had to climb up on our roof to take the dish down to send it back. My husband and I are both disabled and not able to climb on the roof. Now when this dish was installed the young guy who put it up there put it in a very precarious place, we don't want to ask someone else to take it down due to risk of them falling off our roof. We were told by Hughes net they would charge us something like $125, to come out and take it down. That is INSANE, your person put it there, I think you do this to TAKE ADVANTAGE OF YOUR CUSTOMERS.

Alice, they don't want the dish returned - just the radio that's on the end of the arm.Can you hire some kid for a few dollars to remove the radio? It's held on by just one or two screws or bolts.Sorry to hear about your roof. If that was a problem caused by the installer, then it needs to be made right by the installer and/or HughesNet.

Good morning Alice,Welcome and thank you for posting. The subscriber agreement that was signed in order to get the HughesNet service does state "If you elect to have the complete system or the antenna, mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges."Considering your particular situation we can look into your concerns and address them somehow. Please post a case number or the serial number located on the bottom of your modem so we can pull up your account.Thanks,Liz

Thanks for your SAN, Alice. I have edited it out of your post to protect your privacy, as this information is considered sensitive and should not be posted publicly.I arranged a dispatch at the earliest available slot; your complimentary de-installation appointment is currently scheduled for Friday, Apr 29, 2016 between 8:00 AM-11:00 AM.I've also escalated your case to our installation group here at corporate to address your roof damage concerns. Once I hear back, I'll let you know.Your cooperation, patience, and understanding are much appreciated.Thanks,Liz

Hi Alice,I do apologize for this inconvenience, I know your time is important. I don't know what happened, but the dispatch did not appear in our system. Fortunately, this gives us the opportunity to give our tech specific instructions, with regards to your case, from our installation group here at corporate. After I escalated your concern about roof damage, the installation group suggested that the tech also de-install the tri-mast on your roof and re-caulk the existing holes, at no cost to you. I've requested that they set up a new dispatch with their specific instructions to the tech. Once I have the appointment time, I will let you know.Thank you,Liz

Good morning Alice, Thank you for the update, glad to hear the tech made it out there to de-install your equipment. As for the return kit, it can take up to 10 business days from the cancellation date to arrive. If you have any concern with that, just let me know.If you have further concerns about damages, you may want to file a claim through your homeowner’s insurance.-Liz

GETTING YOUR DISH OFF MY ROOF | Hughesnet Community

Alice Bowman
New Member
9 years ago
Liz, yesterday when Kevin stopped by and got the dish off the roof. He told me he puts lots of silicone on the metal plate on the roof to seal it.

I showed him where the roof had been leaking.

He did not think the dish was causing the leak. Well it is kinda funny that today it is raining, and since he sealed it so well yesterday, it is not leaking today at all.

So I am sorry but that would tell me that is WAS the dish causing the leak.
Mordacious
New Member
9 years ago
Alice

Roof leaks can be funny things. Possibly the dish mount may have contributed to a situation that was already there and made it worse and when the tech took it off and sealed the plate he fixed it.

Does it really matter what caused the leak? Isn't the important thing that it is fixed?

The dish is down, the parts have been returned and the leak is fixed, all at no cost to you. Can't we all just get along now?
Alice Bowman
New Member
9 years ago
Mordacious

"the leak is fixed, all at no cost to you"
I highly doubt the "roof leak" was already there, we have only lived in this house for 2 yrs. The dish was put in 2 months after we bought the house. It has been leaking since the dish was put up. So actually yes it does really matter what caused the leak because my ceiling in that area is ruined. It was on an enclosed back porch area, with a drop ceiling. So now that it is no longer leaking, I have to replace the ceiling tiles.

"The dish is down, the parts have been returned" It is not returned I am still waiting on the return box, I have to send it back myself.

"Can't we all just get along now?" Who said we were not getting along in the first place?

Now Mordacious I would like to politely ask you to move to another post an let me deal with Liz on this
thanks
Mordacious
New Member
9 years ago
With pleasure Alice. It's obvious you are the kind that has to point fingers. Everything has been rectified but you are not happy. You must be very lonely in your little world.

The leak has been fixed. WHO CARES WHAT CAUSED IT! It's fixed! Move on.
Alice Bowman
New Member
9 years ago
SPOKEN LIKE A TRUE CHICAGOAN
Alice Bowman
New Member
9 years ago
BTW At least I didn't have to lie about my husband being retired from the railroad.
SMH I don't see railroad as any of your previous work places

UPsell24
General Agent
Victor Comptometer Corporation
Draftsman · Chicago, Illinois
Arlington Park Hilton Hotel
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You have a nice life in your little fantasy world
C0RR0SIVE
Associate Professor
9 years ago
Le'sigh...

B/M, shut up.

Alice, creeping is bad... That aside, Facebook doesn't list every detail of every persons life.
Alice Bowman
New Member
9 years ago
sorry he just really pissed me off. He was all nice and friendly yesterday. Telling me how he was a railroader. My husband retired from the railroad little over 2 yrs ago.
C0RR0SIVE
Associate Professor
9 years ago
No need to apologize Alice, you have a legitimate complaint/issue, and yes, I am sure he did tick you off... I tend to tick people off as well, hence I kinda stay quiet these days and only post if I have something that is certainly helpful to the conversation... Such as telling a certain someone, to just, shat, up.
El Dorado Netwo
Advanced Tutor
9 years ago
No need to apologize Alice, you have a legitimate complaint/issue
Amen to that. Customer roof mounts always give me the willys.