Forum Discussion

Kenosabe's avatar
Kenosabe
Freshman
8 years ago

Hate Hughes.net

My father recently died and between my parents my father was the only one using the internet. God bless him he was 90 years old. My mother canceled the service and the tech who could hardly speak eng...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    8 years ago

    Hello Kenosabe,

     

    Welcome to the community and thank you for bringing this to our attention. I'm very sorry for your loss and I apologize for how our phone rep handled that; it is not how we want to treat our customers. 

     

    I can certainly arrange for a technician to de-install the equipment for you. Our installation department is closed at the moment, but I will escalate this to them and when I get an update, I will PM you tomorrow. 

     

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

Kenosabe,

I am sorry to hear about the loss of life in your family...  I am sure that Liz wouldn't mind sending a technician out to retrieve the radio and modem but I am unsure on what, if anything, might be charged for doing so.  It normally is a $125 or $150 fee to send a technician out to retrieve the equipment.

But, it is stated in the contract that the subscriber is responsible for retrieving and returning the radio, and modem, otherwise a fee will be issued due to unreturned equipment.  It is also stated if you can't retrieve the equipment that Hughesnet can send a technician out for a service fee to do the job.

Hopefully Liz can give you some good news that will meet your satisfaction.

Thanks,
C0RR0SIVE