Forum Discussion

Kenosabe's avatar
Kenosabe
Freshman
9 years ago
Solved

Hate Hughes.net

My father recently died and between my parents my father was the only one using the internet. God bless him he was 90 years old. My mother canceled the service and the tech who could hardly speak eng...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    9 years ago

    Hello Kenosabe,

     

    Welcome to the community and thank you for bringing this to our attention. I'm very sorry for your loss and I apologize for how our phone rep handled that; it is not how we want to treat our customers. 

     

    I can certainly arrange for a technician to de-install the equipment for you. Our installation department is closed at the moment, but I will escalate this to them and when I get an update, I will PM you tomorrow. 

     

Liz's avatar
Liz
Moderator
9 years ago

Hello Kenosabe,

 

Welcome to the community and thank you for bringing this to our attention. I'm very sorry for your loss and I apologize for how our phone rep handled that; it is not how we want to treat our customers. 

 

I can certainly arrange for a technician to de-install the equipment for you. Our installation department is closed at the moment, but I will escalate this to them and when I get an update, I will PM you tomorrow.