Forum Discussion
Hate Hughes.net
My father recently died and between my parents my father was the only one using the internet. God bless him he was 90 years old. My mother canceled the service and the tech who could hardly speak eng...
Hello Kenosabe,
Welcome to the community and thank you for bringing this to our attention. I'm very sorry for your loss and I apologize for how our phone rep handled that; it is not how we want to treat our customers.
I can certainly arrange for a technician to de-install the equipment for you. Our installation department is closed at the moment, but I will escalate this to them and when I get an update, I will PM you tomorrow.
Hello Kenosabe,
Welcome to the community and thank you for bringing this to our attention. I'm very sorry for your loss and I apologize for how our phone rep handled that; it is not how we want to treat our customers.
I can certainly arrange for a technician to de-install the equipment for you. Our installation department is closed at the moment, but I will escalate this to them and when I get an update, I will PM you tomorrow.
I was contacted by a 3rd party to have the transmitter removed but no price was given.
She said they don;t set the price to remove.
Can you tell me what you are going to charge my mother for removal? And why would you arrange this before finding out if a 89 year old can afford the removal fee?
Hi Kenosabe,
The entire de-installation service should be free, I don't want to charge anything for the de-installation and removal of the equipment. If the dealer is trying to issue a fee, please let me know so we can take care of that.
Thank you,
Liz
The forum Mods are at the corporate level. Having said that, they have greater latitude in handling customer issues.
Liz stated she would PM you. Have you checked your PM's?
My guess is Hughes will eat the cost of the removal.
The question is, who needs to return the radio?
I think you need to do the return in the prepaid box so as to avoid an unreturned equipment fee.
Hi Gwalk,
Thank you for the back up. I've PM'd this customer earlier that I would issue a free de-install and removal for this particular case due to the circumstances. :)
Thank you that is really considerate.
