Forum Discussion

Ron Costanza1's avatar
Ron Costanza1
New Member
10 years ago

Having a Problem logging into my account to view invoices S/N B3-0010497853-A1

Can someone tell me Why I'm having an issue Logging in, I'm trying to compare my Contracts Monthly charges against what Hughes is taking out as Auto Pay, Esp. This Months seemed High? When I finally got it to open after 3 Failures all I could view was one Invoice? This amount this month is high for just a Basic Service? See Below, also a screen shot of something I've never seen before?

05/17/2015 05/18/2015 Sale HNS*HughesNet.com  $81.70

Billing
  • rcola's avatar
    rcola
    New Member
    10 years ago
    Once again something That Worked now doesn't and First folks to complain get Ignored? I'd just like to see my invoices for what I've been charged for since I signed up? Every month has been different? I know I have been getting credit Because This System has not worked after and even During my First month Here! And No I have not asked to cancel because I think I know what the answer will be, Just pay the Fine! Or Early Cancellation Fee! It still feels like a Jail Sentence! 2 years of Little or No service!
  • Reggie's avatar
    Reggie
    Teaching Assistant
    10 years ago
    rcola,

    Look on top of the dashboard for Billing. Chick on billing you should find your invoice history.

    Reggie
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Hi Ron,

    Thanks for posting and providing all these screenshots, they help a lot. We'll send these to our developers so they can help us investigate your concern. Please also be sure to check your Gmail account for your other concern and reply to us via e-mail.

    Thanks,
    Liz
  • Ron Costanza1's avatar
    Ron Costanza1
    New Member
    10 years ago
    Maybe what I see is not the same as you do? I'm on my phone and it is hard to hit the right keys and spell correct Sucks!
  • Reggie's avatar
    Reggie
    Teaching Assistant
    10 years ago
    Ron,

    Here is a screenshot of my Dashboard. Hope this helps.
  • rcola's avatar
    rcola
    New Member
    10 years ago
    Reggie I've Given up On Trying to Fix Things, I'm Paying for something That has and Will Never Work, I think Hughes Is A Good service For Folks That Can't get anything Else, and Had They Sold this service to me With That Statement, I would have Happily accepted it That Way, But We were assured we would have The Fastest Internet service In our area? I think We have reached an Acceptable Arrangement and I will  Move on, Stay in touch if you can as with all Those that have Taken Their Time to Help Me, Ron Costanza
  • Ron Costanza1's avatar
    Ron Costanza1
    New Member
    10 years ago
    Liz please let me know if you got my reply, I went back to that email account and can not Find your reply, But I did reply to it, Now it's missing? Please try my Bellsouth or Hughes Email account, also tell me how to access my Hughes email account,
  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    10 years ago

    Ron,

    I have to ask, why in the world are you fighting the Hughes "Webmail" interface and all its logon issues when you could run an email client program like Thunderbird that would allow you to skip all that BS, access multiple email accounts, keep separate "Inboxes" for those account and allow your to create subfolders for archiving replies as you chose.

    Example of the T-Bird mail setup on one of my computers:




     


    Goodness Man. When you beat your head up against the wall long enough and still haven't knocked down the wall, look for a way over, under or around.