Forum Discussion
Help please, Amanda or Liz, moderators
- 8 years ago
Hi TK,
This has been fixed, your Gen 5 plan is in effect. Please let me know if you have any other concerns.
- 8 years ago
You're very welcome TKay, I'm glad you found the community so we could sort this out for you! Feel free to drop by again if you have any other concerns.
Hi T.Kay,
I see it's your first post here, so welcome to the community! We can certainly take care of this for you. I pulled up your account to investigate and for some reason the Gen 5 order is blocked in the system. I just need to let the billing folks know to fix that. I'll escalate this to them, but keep in mind as it is after regular business hours, they may not get to this until next week. I'll keep an eye on this for you and make sure you're fully on Gen 5.
Your patience and understanding are much appreciated.
thank you. I will be awaiting your solution. I appreciate your quick response.
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