Forum Discussion

TKay's avatar
TKay
Freshman
7 years ago

Help please, Amanda or Liz, moderators

This is my first time to post.  We have been with hughesnet for 2 years in Oklahoma with slow but managable service. Now we've moved to Arkansas and (supposedly) upgraded to Gen5 and had nothing but ...
service problems
  • Liz's avatar
    Liz
    7 years ago

    Hi TK,

     

    This has been fixed, your Gen 5 plan is in effect. Please let me know if you have any other concerns.

     

     

  • Liz's avatar
    Liz
    7 years ago

    You're very welcome TKay, I'm glad you found the community so we could sort this out for you! Feel free to drop by again if you have any other concerns.

     

     

Liz's avatar
Liz
Moderator

Hi T.Kay,

 

  I see it's your first post here, so welcome to the community! We can certainly take care of this for you. I pulled up your account to investigate and for some reason the Gen 5 order is blocked in the system. I just need to let the billing folks know to fix that. I'll escalate this to them, but keep in mind as it is after regular business hours, they may not get to this until next week. I'll keep an eye on this for you and make sure you're fully on Gen 5.

 

  Your patience and understanding are much appreciated.

 

 

TKay's avatar
TKay
Freshman
7 years ago

thank you.  I will be awaiting your solution.  I appreciate your quick response.