Forum Discussion

TKay's avatar
TKay
Freshman
7 years ago

Help please, Amanda or Liz, moderators

This is my first time to post.  We have been with hughesnet for 2 years in Oklahoma with slow but managable service. Now we've moved to Arkansas and (supposedly) upgraded to Gen5 and had nothing but ...
service problems
  • Liz's avatar
    Liz
    7 years ago

    Hi TK,

     

    This has been fixed, your Gen 5 plan is in effect. Please let me know if you have any other concerns.

     

     

  • Liz's avatar
    Liz
    7 years ago

    You're very welcome TKay, I'm glad you found the community so we could sort this out for you! Feel free to drop by again if you have any other concerns.

     

     

Liz's avatar
Liz
Moderator

Hi T.Kay,

 

  I see it's your first post here, so welcome to the community! We can certainly take care of this for you. I pulled up your account to investigate and for some reason the Gen 5 order is blocked in the system. I just need to let the billing folks know to fix that. I'll escalate this to them, but keep in mind as it is after regular business hours, they may not get to this until next week. I'll keep an eye on this for you and make sure you're fully on Gen 5.

 

  Your patience and understanding are much appreciated.

 

 

TKay's avatar
TKay
Freshman
7 years ago

 Hi Liz. Just checking in to see how things were moving along with the gen 5 upgrade.  Still shows gen 4.    Would appreciate hearing from you.

Thank you,

TK 

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Good morning TK,

     

    Thanks for checking in, I pinged our billing folks to make sure my request on your behalf didn't slip through any cracks; they're usually very expeditious. I'll reach out to them again and let you know.

     

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi TK,

     

    This has been fixed, your Gen 5 plan is in effect. Please let me know if you have any other concerns.

     

     

    • TKay's avatar
      TKay
      Freshman
      7 years ago

      Kudos to you Liz.  We are showing Gen5 now and the speed is fast. - Much faster than anything we had previously in Oklahoma. You did everything you promised and in a timely manner.  And in all fairness, every rep I dealt with was courteous and gave me the impression they were doing everything they knew to do.  Each one said my Gen5 was blocked and tried to start over, going so far as to give me free tokens and credit for the inconvenience.  So i feel they were sincerely trying.  With your help, it is accomplished.  Your company made it right and I couldn't ask for more.  Thanks again.   

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        You're very welcome TKay, I'm glad you found the community so we could sort this out for you! Feel free to drop by again if you have any other concerns.