Forum Discussion

TKay's avatar
TKay
Freshman
7 years ago

Help please, Amanda or Liz, moderators

This is my first time to post.  We have been with hughesnet for 2 years in Oklahoma with slow but managable service. Now we've moved to Arkansas and (supposedly) upgraded to Gen5 and had nothing but ...
service problems
  • Liz's avatar
    Liz
    7 years ago

    Hi TK,

     

    This has been fixed, your Gen 5 plan is in effect. Please let me know if you have any other concerns.

     

     

  • Liz's avatar
    Liz
    7 years ago

    You're very welcome TKay, I'm glad you found the community so we could sort this out for you! Feel free to drop by again if you have any other concerns.

     

     

TKay's avatar
TKay
Freshman

 Hi Liz. Just checking in to see how things were moving along with the gen 5 upgrade.  Still shows gen 4.    Would appreciate hearing from you.

Thank you,

TK 

Liz's avatar
Liz
Moderator
7 years ago

Good morning TK,

 

Thanks for checking in, I pinged our billing folks to make sure my request on your behalf didn't slip through any cracks; they're usually very expeditious. I'll reach out to them again and let you know.