H/N Reps
I find it very frustrating when you call and tell them the issue they say "oh, we've noted your account (waiving early termination fee). Then you call back and you get somebody totally different and...
Forum Discussion
Hi 989Carolyns, I pulled up your account to review the notes regarding the early termination fee being waived. I did not see any notation regarding that, however I requested to have the call reviewed. Sadly, the call could not be found in our system. So what I'm going to do is create a case # you can use as a reference for the next time you call in to cancel your voice services.
Your case number is 114364641
I hope this helps out!
-Brooke
