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catsfan15's avatar
catsfan15
New Poster
6 years ago

Horrible Internet; Unhelpful Customer Service

Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced!  It's completely unusable for anything other than checking your em...
Cloynd's avatar
Cloynd
Freshman
6 years ago
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If I could give hughsnet a zero star I would! They miss informed me when purchasing the service, and I have spent hours upon hours trying to get things fixed. Nothing ever gets done I just get sent to someone else who then repeats what I've already heard refusing to do anything. I even got a call back saying because I was lied to they would work on canceling my service for free! Awesome right? No, I was working so set a call back for the next morning, and the new person had no idea what the first person was talking about. Now I am so frustrated I will cancel as soon as possible. I will also plaster everywhere possible for people to avoid hughsnet dishonest, shady, disrespectful, unhelpful, and horrifyingly bad customer service.
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago
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" I will also plaster everywhere possible for people to avoid hughsnet dishonest, shady, disrespectful, unhelpful, and horrifyingly bad customer service."

 

See it from customer service's point of view: they deal all day with rude, abusive, uncouth people who can't even complain intelligently and who all they seem to know how to do is rant and whine without one iota of  human courtesy.   Maybe if those losers who call into customer service changed their attitude, they'd get a better response. Just because someone works in customer service doesn't mean customers can abuse them. 

  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago
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    Plus, they're moaning at an off-shore subcontractor who likely makes pennies on the dollar to get that abuse.

    At some point I'm sure they're like "tell it to the hand".

  • Cloynd's avatar
    Cloynd
    Freshman
    6 years ago
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    I actually decided to call HughesNet back today in order to figure out this situation. After being on the phone for an hour the Senior Rep. hung up on me!!! I don't care about the crap they go through I have worked at call centers, but you never hang up on a customer having problems. My biggest issue is the fact that no one knows how to take proper notations on accounts, and in order to get them to listen to recorded calls I have to get a Judges order! You would think if HughesNet cares about its customers they would listen to the recordings to find the truth. They try everything they can to not let you talk to supervisors/managers as well after I got hung up on I told the lady to send me straight to the supervisor/manager, and she tried to refuse my request saying they will only tell me what she told me. In reality nothing got resolved except they took one month bill payment off. I will still cancel as soon as possible, and make sure everyone knows how shady HughesNet really is! Also notice I am saying HughesNet not the employees its not their fault for being forced into following the corupt business model.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago
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      Cloynd 

       

      And you'd think that with someone taking time to sign up for an account on a SUPPORT Community, they would actually use that SUPPORT community for SUPPORT instead of simply complaining about the SUPPORT they don't get elsewhere and threatening to plaster their dissatisfaction everywhere they can.  IOW, using this SUPPORT community as a rant platform rather than for the SUPPORT it's here to provide.

       

      And just in case you missed it, this is a SUPPORT community, not social media, so if you need SUPPORT you should ask for it. 

      • Cloynd's avatar
        Cloynd
        Freshman
        6 years ago
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        Say whatever you want if you dont like what I have to say don't read my posts! I was told by Hughsnet employee to post complaints here! That's exactly what I am doing, and I'm going to continue doing until Hughesnet decides to actually handle the issue at hand.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago
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      "I have worked at call centers, but you never hang up on a customer having problems."

       

      These days call center reps are allowed to hang up on abusive customers. Your posts come across as hostile and aggressive, and I imagine you're the same over the phone.  Try being courteous and respectful for a change and they may not hang up on you.  Instead of griping about them, try to rise above and be nice. 

      • Cloynd's avatar
        Cloynd
        Freshman
        6 years ago
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        I can only be as respectful as they are to me! I got transfered 5 times having to repeat the issue every single time. The first 3 I'm as respectful as I can be or anyone could be after that all I wanted was the manager, and being refused the ability to talk to a manager. Yes this is an aggressive post I've dealt with this for months now, and hours upon hours on the phone. I was not attacking the senior rep when he hung up on me, and the manager I finally talk to after that said they would reprimand the employee for his actions. All I am doing is trying to explain my situation the best I can with the actions that have happened.
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Poster","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:96874":{"__typename":"User","id":"user:96874","uid":96874,"login":"catsfan15","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-01-16T11:06:33.040-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:118509":{"__typename":"ForumTopicMessage","uid":118509,"subject":"Horrible Internet; Unhelpful Customer Service","id":"message:118509","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:96874"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:118509"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118509"},"body@stripHtml({\"truncateLength\":200})":" Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced!  It's completely unusable for anything other than checking your em...","body@stringLength":"457","rawBody":"

Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced!  It's completely unusable for anything other than checking your email.  Customer service doesn't care, they just want to make sure you know about the Early Termination Fee.  Will definitely be telling EVERYONE I know to AVOID THIS SERVICE!!! I refuse to pay for something that doesn't work.  

","kudosSumWeight":2,"postTime":"2020-01-16T14:38:45.260-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118509_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9083},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:118509":{"__typename":"Conversation","id":"conversation:118509","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118509"},"lastPostingActivityTime":"2020-01-24T11:55:05.222-05:00","lastPostTime":"2020-01-24T11:55:05.222-05:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:118509":{"__typename":"ModerationData","id":"moderation_data:118509","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118509_1":{"__typename":"Revision","id":"revision:118509_1","lastEditTime":"2020-01-16T14:38:45.260-05:00"},"ForumReplyMessage:message:118808":{"__typename":"ForumReplyMessage","id":"message:118808","conversation":{"__ref":"Conversation:conversation:118509"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":118808,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Horrible Internet; Unhelpful Customer Service","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118808"},"parent":{"__ref":"ForumReplyMessage:message:118806"},"body":"

\" I will also plaster everywhere possible for people to avoid hughsnet dishonest, shady, disrespectful, unhelpful, and horrifyingly bad customer service.\"

 

See it from customer service's point of view: they deal all day with rude, abusive, uncouth people who can't even complain intelligently and who all they seem to know how to do is rant and whine without one iota of  human courtesy.   Maybe if those losers who call into customer service changed their attitude, they'd get a better response. Just because someone works in customer service doesn't mean customers can abuse them. 

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\" I will also plaster everywhere possible for people to avoid hughsnet dishonest, shady, disrespectful, unhelpful, and horrifyingly bad customer service.\"

 

See it from customer service's point of view: they deal all day with rude, abusive, uncouth people who can't even complain intelligently and who all they seem to know how to do is rant and whine without one iota of  human courtesy.   Maybe if those losers who call into customer service changed their attitude, they'd get a better response. Just because someone works in customer service doesn't mean customers can abuse them. 

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Horrible Internet; Unhelpful Customer Service","moderationData":{"__ref":"ModerationData:moderation_data:118810"},"body":"

Plus, they're moaning at an off-shore subcontractor who likely makes pennies on the dollar to get that abuse.

At some point I'm sure they're like \"tell it to the hand\".

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Plus, they're moaning at an off-shore subcontractor who likely makes pennies on the dollar to get that abuse.

At some point I'm sure they're like \"tell it to the hand\".

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I actually decided to call HughesNet back today in order to figure out this situation. After being on the phone for an hour the Senior Rep. hung up on me!!! I don't care about the crap they go through I have worked at call centers, but you never hang up on a customer having problems. My biggest issue is the fact that no one knows how to take proper notations on accounts, and in order to get them to listen to recorded calls I have to get a Judges order! You would think if HughesNet cares about its customers they would listen to the recordings to find the truth. They try everything they can to not let you talk to supervisors/managers as well after I got hung up on I told the lady to send me straight to the supervisor/manager, and she tried to refuse my request saying they will only tell me what she told me. In reality nothing got resolved except they took one month bill payment off. I will still cancel as soon as possible, and make sure everyone knows how shady HughesNet really is! Also notice I am saying HughesNet not the employees its not their fault for being forced into following the corupt business model.

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I actually decided to call HughesNet back today in order to figure out this situation. After being on the phone for an hour the Senior Rep. hung up on me!!! I don't care about the crap they go through I have worked at call centers, but you never hang up on a customer having problems. My biggest issue is the fact that no one knows how to take proper notations on accounts, and in order to get them to listen to recorded calls I have to get a Judges order! You would think if HughesNet cares about its customers they would listen to the recordings to find the truth. They try everything they can to not let you talk to supervisors/managers as well after I got hung up on I told the lady to send me straight to the supervisor/manager, and she tried to refuse my request saying they will only tell me what she told me. In reality nothing got resolved except they took one month bill payment off. I will still cancel as soon as possible, and make sure everyone knows how shady HughesNet really is! Also notice I am saying HughesNet not the employees its not their fault for being forced into following the corupt business model.

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Cloynd 

 

And you'd think that with someone taking time to sign up for an account on a SUPPORT Community, they would actually use that SUPPORT community for SUPPORT instead of simply complaining about the SUPPORT they don't get elsewhere and threatening to plaster their dissatisfaction everywhere they can.  IOW, using this SUPPORT community as a rant platform rather than for the SUPPORT it's here to provide.

 

And just in case you missed it, this is a SUPPORT community, not social media, so if you need SUPPORT you should ask for it. 

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And you'd think that with someone taking time to sign up for an account on a SUPPORT Community, they would actually use that SUPPORT community for SUPPORT instead of simply complaining about the SUPPORT they don't get elsewhere and threatening to plaster their dissatisfaction everywhere they can.  IOW, using this SUPPORT community as a rant platform rather than for the SUPPORT it's here to provide.

 

And just in case you missed it, this is a SUPPORT community, not social media, so if you need SUPPORT you should ask for it. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118821_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:118855":{"__typename":"ModerationData","id":"moderation_data:118855","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:118855":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:97296"},"id":"message:118855","revisionNum":1,"uid":118855,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:118821"},"conversation":{"__ref":"Conversation:conversation:118509"},"subject":"Re: Horrible Internet; Unhelpful Customer Service","moderationData":{"__ref":"ModerationData:moderation_data:118855"},"body":"Say whatever you want if you dont like what I have to say don't read my posts! I was told by Hughsnet employee to post complaints here! That's exactly what I am doing, and I'm going to continue doing until Hughesnet decides to actually handle the issue at hand.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-01-24T10:45:44.144-05:00","lastPublishTime":"2020-01-24T10:45:44.144-05:00","metrics":{"__typename":"MessageMetrics","views":7118},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118509/message:118855","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"261","rawBody":"Say whatever you want if you dont like what I have to say don't read my posts! I was told by Hughsnet employee to post complaints here! That's exactly what I am doing, and I'm going to continue doing until Hughesnet decides to actually handle the issue at hand.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118855_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:118857":{"__typename":"ModerationData","id":"moderation_data:118857","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:118857":{"__typename":"ForumReplyMessage","uid":118857,"id":"message:118857","revisionNum":2,"author":{"__ref":"User:user:21490"},"readOnly":true,"repliesCount":4,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:118813"},"conversation":{"__ref":"Conversation:conversation:118509"},"subject":"Re: Horrible Internet; Unhelpful Customer Service","moderationData":{"__ref":"ModerationData:moderation_data:118857"},"body":"

\"I have worked at call centers, but you never hang up on a customer having problems.\"

 

These days call center reps are allowed to hang up on abusive customers. Your posts come across as hostile and aggressive, and I imagine you're the same over the phone.  Try being courteous and respectful for a change and they may not hang up on you.  Instead of griping about them, try to rise above and be nice. 

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\"I have worked at call centers, but you never hang up on a customer having problems.\"

 

These days call center reps are allowed to hang up on abusive customers. Your posts come across as hostile and aggressive, and I imagine you're the same over the phone.  Try being courteous and respectful for a change and they may not hang up on you.  Instead of griping about them, try to rise above and be nice. 

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I got transfered 5 times having to repeat the issue every single time. The first 3 I'm as respectful as I can be or anyone could be after that all I wanted was the manager, and being refused the ability to talk to a manager. Yes this is an aggressive post I've dealt with this for months now, and hours upon hours on the phone. I was not attacking the senior rep when he hung up on me, and the manager I finally talk to after that said they would reprimand the employee for his actions. All I am doing is trying to explain my situation the best I can with the actions that have happened.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":3,"postTime":"2020-01-24T10:54:49.091-05:00","lastPublishTime":"2020-01-24T10:54:49.091-05:00","metrics":{"__typename":"MessageMetrics","views":7113},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118509/message:118858","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"634","rawBody":"I can only be as respectful as they are to me! I got transfered 5 times having to repeat the issue every single time. The first 3 I'm as respectful as I can be or anyone could be after that all I wanted was the manager, and being refused the ability to talk to a manager. Yes this is an aggressive post I've dealt with this for months now, and hours upon hours on the phone. I was not attacking the senior rep when he hung up on me, and the manager I finally talk to after that said they would reprimand the employee for his actions. All I am doing is trying to explain my situation the best I can with the actions that have happened.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118858_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1739990369000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"Revision:revision:118857_2":{"__typename":"Revision","id":"revision:118857_2","lastEditTime":"2020-01-24T10:51:21.013-05:00"},"Revision:revision:118858_1":{"__typename":"Revision","id":"revision:118858_1","lastEditTime":"2020-01-24T10:54:49.091-05:00"},"Revision:revision:118810_1":{"__typename":"Revision","id":"revision:118810_1","lastEditTime":"2020-01-23T12:05:55.076-05:00"},"Revision:revision:118821_1":{"__typename":"Revision","id":"revision:118821_1","lastEditTime":"2020-01-23T18:26:51.930-05:00"},"Revision:revision:118813_1":{"__typename":"Revision","id":"revision:118813_1","lastEditTime":"2020-01-23T13:20:40.378-05:00"},"Revision:revision:118855_1":{"__typename":"Revision","id":"revision:118855_1","lastEditTime":"2020-01-24T10:45:44.144-05:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"AccountandBilling","messageSubject":"horrible-internet-unhelpful-customer-service","messageId":"118509","replyId":"118808"},"buildId":"q_bLpq2mflH0BeZigxpj6","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"hughes","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[{"id":"mixPanel","src":"https://community.hughesnet.com/t5/s/ssqng67387/pagescripts/1733832053000/mixPanel.js?page.id=ForumReplyPage&entity.id=board%3AAccountandBilling&entity.id=message%3A118808","strategy":"afterInteractive"}]}