Forum Discussion
Horrible Internet; Unhelpful Customer Service
I actually decided to call HughesNet back today in order to figure out this situation. After being on the phone for an hour the Senior Rep. hung up on me!!! I don't care about the crap they go through I have worked at call centers, but you never hang up on a customer having problems. My biggest issue is the fact that no one knows how to take proper notations on accounts, and in order to get them to listen to recorded calls I have to get a Judges order! You would think if HughesNet cares about its customers they would listen to the recordings to find the truth. They try everything they can to not let you talk to supervisors/managers as well after I got hung up on I told the lady to send me straight to the supervisor/manager, and she tried to refuse my request saying they will only tell me what she told me. In reality nothing got resolved except they took one month bill payment off. I will still cancel as soon as possible, and make sure everyone knows how shady HughesNet really is! Also notice I am saying HughesNet not the employees its not their fault for being forced into following the corupt business model.
And you'd think that with someone taking time to sign up for an account on a SUPPORT Community, they would actually use that SUPPORT community for SUPPORT instead of simply complaining about the SUPPORT they don't get elsewhere and threatening to plaster their dissatisfaction everywhere they can. IOW, using this SUPPORT community as a rant platform rather than for the SUPPORT it's here to provide.
And just in case you missed it, this is a SUPPORT community, not social media, so if you need SUPPORT you should ask for it.
- Say whatever you want if you dont like what I have to say don't read my posts! I was told by Hughsnet employee to post complaints here! That's exactly what I am doing, and I'm going to continue doing until Hughesnet decides to actually handle the issue at hand.
