Forum Discussion
How am I suppose to climb on my roof in the middle of icy winter to retrieve your transmitter. I was told I wouldn't have to do this.
I am returning my equipment and was told that i did not need to climb on my roof to dismantle the dish and now after waiting 30 days for my return box to arrive, i see in the instructions that i am su...
Hi Patti,
I see it's your first post here, so welcome to the community! Please post a case number or the serial number located on the bottom of your modem so we can pull up your account. Once I have your account, I can dispatch a tech to uninstall the radio for you so that you may return the equipment. I'll waive the uninstall fee this one time just for you considering the circumstances.
Looking forward to hearing back from you.
Thanks,
Liz
I see it's your first post here, so welcome to the community! Please post a case number or the serial number located on the bottom of your modem so we can pull up your account. Once I have your account, I can dispatch a tech to uninstall the radio for you so that you may return the equipment. I'll waive the uninstall fee this one time just for you considering the circumstances.
Looking forward to hearing back from you.
Thanks,
Liz
