How am I suppose to climb on my roof in the middle of icy winter to retrieve your transmitter. I was told I wouldn't have to do this.

Hi Patti,

I see it's your first post here, so welcome to the community! Please post a case number or the serial number located on the bottom of your modem so we can pull up your account. Once I have your account, I can dispatch a tech to uninstall the radio for you so that you may return the equipment. I'll waive the uninstall fee this one time just for you considering the circumstances.

Looking forward to hearing back from you.

Thanks,
Liz