How am I suppose to climb on my roof in the middle of icy winter to retrieve your transmitter. I was told I wouldn't have to do this.

Good morning Patti,

I'm sorry to hear that! We really don't want you spending money to have someone else get the radio for you. Our corporate office would like to give you a call today to investigate further into what happened Friday. When can we call you on the number ending in 59?

We've waived your unreturned equipment fee since the tech did not show.  Looking forward to hearing back from you.

Thanks,
Liz