After a week, I can no longer reply to the related topic and I sure can't mark it solved.
After a week, the old 251-xxx-xxxx number is still front and center in my account. Why can't my unwanted, unused phone number be removed from your system?
As long as it's there, it will certainly be a problem for service work, just as it always has been. It needs to be gone.
Hi GW,
Can you please PM me a screenshot of where you're seeing that number? I just pulled up your account in our system and only the 850 number is listed.
-Liz
Hi Liz,
The old number hasn't been visible in my account since it was initially and supposedly removed many moons ago.
But it's still there now. Question is... where?
It has to be there because the chatty cathy computer finds my account just fine when it asks me to enter my phone number so it can find my account. Same as always.
Edit: One difference now is the computer can also find my account when I enter the 850 number. But I'm sure the original will always and forever be the "go-to" number as long as it's there.
Hi GW,
Are you saying that you're concerned with the automated phone system pulling up your account with the old number?
If so, this has been addressed, and I just confirmed that entering that old number when you call support does not bring up any account.
If you have other concerns, please let me know.
-Liz
