How to CANCEL: Bill increase, incredibly slow speeds (less than 10mbps download, 1 mbps upload)

I have spent a lot of time reviewing responses that appear to come from someone named GabeU. I understand whoever this is, not officially with Hughesnet?, that they are trying to be helpful. These are unusual times but I will make my case again as a customer/consumer of this product. Regardless of how management has decided to distribute the resources, there are a lot of individual customers who are being impacted severely by these decisions beyond their control. Again, we are older retired customers who do need to have adequate access to the internet but that has been denied due to new priorities put into effect after service promises were made that induced us to enter into a 2 year contract with Hughesnet. We were already disappointed that we had to give up any use of streaming services like Netflix or Amazon Prime but one of the final insults was we could not even use our Dish Network Video On Demand service. I have run the suggested speed test on mytest.net several times and it is inconceivably slow all times of day, 1-2Mbps download, barely 1Mbps upload. How can that be an acceptable level of service? And, to suggest that all of their customers with poor performance issues, set up individual accounts, do complicated equipment adjustments, then run multiple tests all day long, is also unbelievable. Does Hughesnet think we are all looking for part-time employment? Will they waive all our monthly fees/costs so that we can assist them with something that they are paid to do? Lastly, why do we need to accept a connection which is not dissimilar from what I remember/called dial-up internet. The only things missing is the 'handshake' connection noises! And, yes, I have set 'on hold' numerable times trying to cancel this abominable "service!"