Forum Discussion

newarky's avatar
newarky
Freshman
5 years ago

How to CANCEL: Bill increase, incredibly slow speeds (less than 10mbps download, 1 mbps upload)

I just had a terrible customer service experience using CHAT. I have saved the transcript, basically the representative refused to respond. I have never had an experience like that with any company cu...
Early Termination Fee
LegoMyMego's avatar
LegoMyMego
New Poster
5 years ago
Omg!! How rude!! I want to cancel also! I have only had HughesNet for 40 days and already HATE it!! We use all the high speed data for the month in four days! And the lower speed won’t even stream one Netflix movie! This is ridiculous! I’ve already bought two tokens also and they’re gone! HughesNet sux so bad!! I am really thinking it’s a scam! Like you get the service, pay ridiculous amounts of money because on top of your bill, you’re gonna have to buy tokens! And then when u get completely fed up you gotta pay an additional 400 to terminate the contract!! Smh...
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    LegoMyMego wrote:
    We use all the high speed data for the month in four days! And the lower speed won’t even stream one Netflix movie! This is ridiculous! I’ve already bought two tokens also and they’re gone! HughesNet sux so bad!! I am really thinking it’s a scam!  

    How quickly you use your data is under your control, whether you're actively using the data or one or more of your devices is using it without you being aware of it, and you exhausting that data in four days is not HughesNet's fault.

     

    As well, buying Data Tokens is your choice, not HugesNet's.

     

    It may be of benefit to read through the information available here.