Forum Discussion

cybo54's avatar
cybo54
Junior
4 years ago

HT1100 Upgrade To Gen5 Questions

Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade? We're currently on the Gen4 10G...
Gen4 Upgrade Gen5
  • Liz's avatar
    Liz
    4 years ago

    Good morning cybo54,

     

    Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.

     

    Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Good morning cybo54,

 

Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.

 

Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.

 

Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

-Liz

  • cybo54's avatar
    cybo54
    Junior
    4 years ago

    Liz - Thank you for the reply! 

    I think we own the HT1100 modem, or at least do not pay any lease fees for this, would there be lease fees on the HT2000w if sent for free? 

    For the HT2000w, would a new dish install be required too? 

     

    If we can stay on HT1100 is a truck roll required, or is that a requirement no matter what due to needing a dish realignment even on HT1100?

    The main reason we wanted to stick with the HT1100 was to avoid truck roll costs, but now that I asked above I guess that may be required even if we stayed on HT1100 :(

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi cybo54,

       

      Since you're a purchase customer, there would be no lease fees for your HT2000w.

       

      Only Gen 3 or other legacy customers would require a truck roll if they upgrade to Gen 5. I've sent you a follow up PM as well.

       

      -Liz

      • cybo54's avatar
        cybo54
        Junior
        4 years ago

        Great and great, thanks for the answers!