Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade?
We're currently on the Gen4 10GB daytime per month plan, and would like the Gen5 similar priced equivalent (20GB plan).
We've been customer for 13+ years, and was also curious if the monthly price could remain same as now $59, for the expected new 2 year contract?
Due to still using HT1000 and being a loyal long time customer, instead of jumping up to $69 in 6 months, we're hoping this may be possible.
","kudosSumWeight":0,"postTime":"2021-01-09T03:11:17.625-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Gen4 Upgrade Gen5","text":"Gen4 Upgrade Gen5","time":"2021-01-09T03:11:17.625-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:131006_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10774},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:131006":{"__typename":"Conversation","id":"conversation:131006","solved":true,"topic":{"__ref":"ForumTopicMessage:message:131006"},"lastPostingActivityTime":"2021-01-15T16:03:24.798-05:00","lastPostTime":"2021-01-15T16:03:24.798-05:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:131006":{"__typename":"ModerationData","id":"moderation_data:131006","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:131006_3":{"__typename":"Revision","id":"revision:131006_3","lastEditTime":"2021-01-09T14:32:10.316-05:00"},"ForumReplyMessage:message:131108":{"__typename":"ForumReplyMessage","id":"message:131108","conversation":{"__ref":"Conversation:conversation:131006"},"author":{"__ref":"User:user:5260"},"revisionNum":3,"uid":131108,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: HT1100 Upgrade To Gen5 Questions","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131108"},"parent":{"__ref":"ForumReplyMessage:message:131071"},"body":"Liz- seems I cannot reply to PM right now??? >> You have reached the limit for number of private messages that you can send for now. Please try again later.
To answer your last PM, yes that is our correct address
* Edit - Please delete, I guess it was a 30 second or one minute wait issue, replying to PM's too quickly or something?
","body@stringLength":"565","rawBody":"To answer your last PM, yes that is our correct address
* Edit - Please delete, I guess it was a 30 second or one minute wait issue, replying to PM's too quickly or something?
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\n\n\n\n
Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.
\n\n\n\n
Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.
\n\n\n\n
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
\n\n\n\n
-Liz
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cybo54 wrote:What is modem dependant on Gen5, other than the built in Wifi router?
To be honest, I can't remember for sure. I think it may have something to do with data compression, though that's more a guess. There was a thread a while back (at least a year I think) where something was mentioned as being different and specific to Gen5 (besides the modem's WiFi), but I can't for the life of me find it, nor remember the gist of the topic itself.
I could be entirely wrong and it may have been something more specific than dependant.
","body@stringLength":"825","rawBody":"wrote: What is modem dependant on Gen5, other than the built in Wifi router?
To be honest, I can't remember for sure. I think it may have something to do with data compression, though that's more a guess. There was a thread a while back (at least a year I think) where something was mentioned as being different and specific to Gen5 (besides the modem's WiFi), but I can't for the life of me find it, nor remember the gist of the topic itself.
I could be entirely wrong and it may have been something more specific than dependant.
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One of those has some regurgitated version of Season 8 that El Rey Network used to broadcast with. It was converted from 3:2 aspect to widescreen as zoomed in, but the synching and framerate was totally messed up.
Thinking that may be the last season it was in syndication before it went to SciFi (or, SyFy) - or was it Showtime... I forget which came first.
And now, admittedly, I am showing that I know way too much about this subject. 🤪
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2018-10-13T09:45:20.682-04:00","lastPublishTime":"2018-10-13T09:45:20.682-04:00","metrics":{"__typename":"MessageMetrics","views":8406},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:100165/message:105780","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:105781":{"__typename":"ModerationData","id":"moderation_data:105781","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105781":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12376"},"id":"message:105781","revisionNum":1,"uid":105781,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:105780"},"conversation":{"__ref":"Conversation:conversation:100165"},"subject":"Re: Why not just fly up there and fix it?","moderationData":{"__ref":"ModerationData:moderation_data:105781"},"body":"Yup. Last I saw they had SG1 and Universe. El Rey has SG1 and Atlantis.
Went through SG1 a few times, am now going through Atlantis although I missed the first one by a few days.
Universe was kind of ok for what it was, and I'm a huge fan of Ming-Na, but there was something about that show that was just too different - even boring at times. I mean, where was the gate travel? Think they tried to be too like SyFy's rehashed version of Battlestar Galatica.
Also, anything shot with a 'nervous camera' style just makes me nauseous after a while. Never understood why that was considered fashionable.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2018-10-13T10:01:58.709-04:00","lastPublishTime":"2018-10-13T10:01:58.709-04:00","metrics":{"__typename":"MessageMetrics","views":8403},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:100165/message:105781","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:105961":{"__typename":"ModerationData","id":"moderation_data:105961","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105961":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2289"},"id":"message:105961","revisionNum":1,"uid":105961,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:105773"},"conversation":{"__ref":"Conversation:conversation:100165"},"subject":"Re: Why not just fly up there and fix it?","moderationData":{"__ref":"ModerationData:moderation_data:105961"},"body":"MarkJFine, I believe the other complaint is that one compressed the video too much in order to get the series onto fewer discs.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"127","kudosSumWeight":1,"postTime":"2018-10-19T09:13:59.267-04:00","lastPublishTime":"2018-10-19T09:13:59.267-04:00","metrics":{"__typename":"MessageMetrics","views":8366},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:100165/message:105961","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:105963":{"__typename":"ModerationData","id":"moderation_data:105963","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105963":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12376"},"id":"message:105963","revisionNum":1,"uid":105963,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:105961"},"conversation":{"__ref":"Conversation:conversation:100165"},"subject":"Re: Why not just fly up there and fix it?","moderationData":{"__ref":"ModerationData:moderation_data:105963"},"body":"Yup. Saw that too.
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