hughes.net employees don't listen
I just called 2nd month in a row for automatric drafting which caused overdraft fees all because hughes.net employees didnt do what i asked, so cost me an xtra $70 bucks. So wrong
Forum Discussion
Hi sweettc,
I see this is your first post so welcome to the community! I was able to pull up your account using your profile information and I do see this as the second time you have asked for this change. I'm not too sure what may have happened. Other than the cancellation of your VoIP service I see no other inquiries. We do apologize if there was an inadvertent change made on our part.
What is your normal process for making payments when your balance is due? Are you sending in a check or going to the support center website to make a one time payment? Depending on the method you may be authorizing auto pay without realizing it. Typically when visiting
http://supportcenter.myhughesnet.com. Before logging into your account you can choose this option:
Once chosen you can enter in your payment details. However you need to make sure that you have unchecked the save this card for future payments option. I hope this helps in clarifying.
- Chris
I see this is your first post so welcome to the community! I was able to pull up your account using your profile information and I do see this as the second time you have asked for this change. I'm not too sure what may have happened. Other than the cancellation of your VoIP service I see no other inquiries. We do apologize if there was an inadvertent change made on our part.
What is your normal process for making payments when your balance is due? Are you sending in a check or going to the support center website to make a one time payment? Depending on the method you may be authorizing auto pay without realizing it. Typically when visiting
http://supportcenter.myhughesnet.com. Before logging into your account you can choose this option:
Once chosen you can enter in your payment details. However you need to make sure that you have unchecked the save this card for future payments option. I hope this helps in clarifying.
- Chris
