Hughesnet are thieves. They lie to you and steal your money.

You're right to be upset; you were told one thing, you trusted it, and then something else happened, and now you're out $125 for a time.   But hang in there, help is coming. 

When this has happened before, the Hughesnet reps on this site have been able to go into the subscriber's account and fix the situation, and the subscriber has gotten their money back.

It is possible the problem is simply one of miscommunication, when whoever talked to you didn't make a note of what they'd said, and the next person dealing with the account did what's normally the policy.  Your posting your experience here will help improve service, because someone will go back to that person and tell them to be more attentive in the future. 

I think your post also underscores a very important thing for consumers:  people need to check their accounts, because errors happen, and the sooner one checks, the sooner errors can be corrected.  It's very possible errors go unnoticed, so checking is crucial.  

Please note that the reps are here M-F, usually from 9-5.  It may be Monday or Tuesday before they can get to your complaint.  But they will get back to you. 

Good morning Shaunluke,

I see it's your first post here, so welcome to the community! I'm sorry to hear about this mixup-- I pulled up your account to review your case notes, and I see our agents have already made adjustments to your account to address your concerns. In the case where credit has already been applied, it cannot be converted to a refund, I apologize for any inconvenience this may cause. The $125 credit is already on your account, and an additional $25 x 6 month discount has been applied as well. So for your next bill on July 23, your card on file won't be charged anything, and you will have credit left over to bring your August bill down to around $50.

Hello,

I have had a worse experience than this. I was told that my abnormally slow internet could be due to outdated equipment that needed upgraded and that I should have tech support come out. I said okay. They came, made it a little better and then I was mailed an $800 bill. Noone told me ahead of time that there would be ANY charge. Now I have spent hours on the phone trying to resolve and everyone keeps telling me that they agree I should not have been charged the way I was because I was not informed up front or offered maintenance service program, but they could only remove $400 of the $800. Now because I haven't paid it, I am getting disconnect calls and notices. My monthly bill is current. I was given the number to call corporate, but that person tried to direct me back to the account managers who I already spoke to. I feel bad for the employees because they seem to be fairly honest and want to help, but their corporate policies don't allow them to do the right thing. So who at Hughesnet can help me get this resolved????