Forum Discussion

Ricky's avatar
Ricky
Tutor
6 years ago

HughesNet Voice Activation

I have received my HughesNet voice box and have activated it for several weeks now. However I keep getting these notices saying I have not activated it and I will be charges for the box. Can someone ...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    6 years ago

    Hi Ricky,

     

    Thanks for posting. I pulled up your account and I can also confirm that your VOIP service is active in our system, yet those e-mail have gone out. Let me check with our VOIP folks to see what's going on with that; I don't see why those e-mails should be sending.

     

    BTW, the community ranks are not just based on length of membership, which is why newer members may outrank those who have joined earlier.

     

    Your patience and understanding are much appreciated.

     

     

  • Liz's avatar
    Liz
    6 years ago

    Hi Ricky,

     

    I was given assurance that you won't be charged for not activating your ATA, especially since I see that the ATA is active. If anything odd happens, just let me know.

     

     

Ricky's avatar
Ricky
Tutor

Gabe, they are indeed coming to my email account. It does not show anywhere, that I have found, that it needs to be activated. I have tried to get it straight from the script readers and nothing sounds to me to get it straight. They just say no worries. That is what they said the 1st time and I got the message again.

 

I will apoligize for any harsh words I posted earlier. Them phone reps will get a guy worked up.

Liz's avatar
Liz
Moderator
6 years ago

Hi Ricky,

 

Thanks for posting. I pulled up your account and I can also confirm that your VOIP service is active in our system, yet those e-mail have gone out. Let me check with our VOIP folks to see what's going on with that; I don't see why those e-mails should be sending.

 

BTW, the community ranks are not just based on length of membership, which is why newer members may outrank those who have joined earlier.

 

Your patience and understanding are much appreciated.

 

 

  • Ricky's avatar
    Ricky
    Tutor
    6 years ago

    Thanks Liz. No worries about the ranks. I was just a bit rung up after talking to support script readers.

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Hi Ricky,

       

      I was given assurance that you won't be charged for not activating your ATA, especially since I see that the ATA is active. If anything odd happens, just let me know.

       

       

      • Ricky's avatar
        Ricky
        Tutor
        6 years ago

        Okay. Thank you Liz for your help on this issue. I appreciate it.

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      That's understandable, Ricky, I'm sorry about your phone experience. Our e-mail communications person is looking into this for you.