Hi Judy
Welcome to our community. We always want to be sensitive to customer situations, especially the ones we don't experience normally or particularly personal ones. I would like to apologize on behalf of Hughes and hope that your cancellation experience does not reflect your overall time with us as a customer.
I would like to extend an offer that we believe should have been provided from the beginning and waive your early termination fees. I also want to make sure when your account closes out that you have a zero balance - you said you already returned all of your equipment, including the radio from the dish correct? If there is anything still remaining to be returned, we understand you might not be able to disassemble or pack it and can send a technician to bring it down and pack it for you. Please do let me know if this is satisfactory and anything else I can do to help.
Thank you
Amanda
