Forum Discussion

Newisc's avatar
Newisc
Freshman
8 years ago

I ordered a Purchase option but my account says it's a lease

I ordered the purchase option but my account says lease option.  I have tried to get this corrected (Ref #106637799 and Ref #107043705) but nothing is happening.

 

The first reference number is from my call about the error while the installer was still at my home.  The second reference number was a follow up call after waiting a couple of weeks for something to happen.  Each time I was told that the situation would be corrected in 3 - 5 days.  It's almost a month since the installation date.

 

What do I have to do to get my account corrected to the purchase option?

 

  • Liz's avatar
    Liz
    8 years ago

    Hi Adrian,

     

    Thank you for your patience while we worked to address your concerns. Your account has been switched over to purchase and is now reflected in our system. I will send you a PM shortly to go over billing details.

     

  • Newisc's avatar
    Newisc
    8 years ago

    Hi Liz,

     

    Thank you for all of your help to resolve the situation!  Please pass along my thanks to your contact(s) in the billing department also.

     

    I am very happy to have this resolved.  The resolution that is described in your PM is excellent.

     

    Adrian

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Newisc,

     

    I'm glad you found the community, thank you for posting. We can certainly help you here. I've pulled up your account and will escalate your case to the appropriate folks here at corporate. Since it's already after hours, we won't get much done until next week when people are back in the office.

     

    Your patience and understanding are much appreciated.

     

    • Newisc's avatar
      Newisc
      Freshman
      8 years ago

      Thank you for your timely response.  I look forward to getting this resolved next week.

       

      I have been pleased with the satellite internet service, and if we can get my account situation fixed you will have one more happy customer.

       

      • Newisc's avatar
        Newisc
        Freshman
        8 years ago

        Hi Liz,

         

        Has any progress been made in correcting my account (it should be a purchase acount and not a lease account)?

         

        Adrian