Forum Discussion

Paul99's avatar
Paul99
New Member
8 years ago

I returned the modem DO NOT BILL ME!!!!

I According to UPS tracking ( 1Z6W37599009930522 ) the modem I returned was received at the Hughes facility on 2/5/18.  Hughes has had it for 16 days and I am getting notices that I will be billed $1...
Unreturned Equipment Fee
sue2u's avatar
sue2u
New Poster
8 years ago

This same thing happened to me!!  I don't believe it is unusual. I also had to call to get someone to manually receive my returned equipment and I too was threatened with a 125.00 fee!

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi Sue2u,

     

    I will gather the information on your returned item as well. There could be some correlation - maybe the scanner system or something like that. I appreciate you taking the time to let me know about this, it is always helpful in these situations.

     

    ~Amanda