I've escalated your case to see if there is tracking provided for the manually sent return kits.
Not sure why you would be charged $400 unless you are under contract, or attempting to purchase equipment... Please remember if you leased your equipment, that you must return it in the return kit that will be sent out, or your account will face additional charges.
Why should we have to send it back to you all when it is you all that is screwing us on our bill every month? You all put the stuff in for us so it is you guys place to come and get the stuff.
With you all keep charging every one more and more money each month is the reason why everyone is leaving you all for better internet and cost less then what you all charge.
chaquita16 wrote:Why should we have to send it back to you all when it is you all that is screwing us on our bill every month? You all put the stuff in for us so it is you guys place to come and get the stuff.
You always have the option to not return the items and pay the fees for them.
chaquita16 wrote:With you all keep charging every one more and more money each month is the reason why everyone is leaving you all for better internet and cost less then what you all charge.
HughesNet is growing, not shrinking. HughesNet provides internet service where there is no internet service, and it is both the most complicated, and most expensive, per capita, to provide. Comparing it to a ground based service is like comparing a kiwi fruit, shipped overnight, to a watermelon grown in your back yard garden.
BTW, my bill was the same, every month, for eleven years with my legacy plan, then was the same, every month, for 13 months with my Gen4 plan, and has been the same, every month, since upgrading to Gen5 in March of this year. Ths is excluding the first month payment with adjusted prices after an upgrade, of course, and the first fifteen months of my legacy plan when I was paying off the equipment. They don't charge more and more money each month.
