Forum Discussion
I terminated my service.
After being a customer Almost 2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Inst...
I've escalated your case to see if there is tracking provided for the manually sent return kits.
I told them I would return the items.. I could not get the cs rep to understand that if boxes or anything were to ship to me.. I would have to know when they are coming.. Because shippers tend to not be able to find my place very well and I would have to be out there waiting.. Also I do not feel I should be charged because the equipment failures were not my fault.. I tried sending messages to the official reps but so far no one has messaged me back.
Jerry
None of the reps ever got back to me.. Termination was the best option for that reason.. & Telling me the ETF was Justified on the phone.. When I tried to get help from the very Reps whom I used to talk to and they would fix the issue.. But the last time I needed help, I got ignored.. The so-called return boxes never came.. I am about ready dispose the equipment... I am now an Ex-HughesNet customer. Never Again!
Jerry
jrgarrett - ...I hope you realize that if you was a lease customer and didn't return your equipment that you will be charged unreturned equipment fees, and if Hughesnet can''t collect said fees, they will send your account to collections.
Also, in some areas, that can be considered destruction of private property as you do not own said equipment and knowingly destroyed it (sending it off in the trash) when it's supposed to be returned.
------------------------------chaquita16 - You agreed to the 2-year Subscriber Agreement, which stipulates that at any time you cancel service, even after the 2 years has been exhausted, that you will return the Hughesnet Modem, Power Brick, and the ODU (Radio on dish arm). Hughesnet doesn't go changing prices, they offer promotions to make signup for service cheaper for a period of time, once that time period has expired, the price will go to the normal full price. If you have issues with your bill, I suggest looking at it in an itemized fashion by clicking My Account > My Bill at the top.
No one ever got ahold of me! No Return kit sent and my problem was never resolved! Even after 3 dozen calls.. I am not going to hang on to useless equipment. I still have it.., If they want the equipment, They need to send me a return kit with a tracking number immediately! Mine or not, I will not hold on to it forever! .. But my point is! which no one seems to get is... I was ignored! Liz Amanda
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