Forum Discussion
I terminated my service.
After being a customer Almost 2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Inst...
I've escalated your case to see if there is tracking provided for the manually sent return kits.
I tried sending messages to the Official reps.. They never were returned.. I called customer service, My connectivity issues were cause by the dish coming out of the ground. They replaced the radio and modem.. but that only fixed the problem for a short period of time... Shortly after We had lots of rain and tornados And such! well the satellite pole and the concrete fell over...
GabeU I sent messages to Amanda and Liz... Those are who help me before.. but they never answered me so, I called Customer Support.. Didn't get any help either way... Also! I am still waiting on a return kit.
jrgarrett wrote:GabeU I sent messages to Amanda and Liz... Those are who help me before.. but they never answered me so, I called Customer Support.. Didn't get any help either way... Also! I am still waiting on a return kit.
While I know that they helped you before, I think you may have had a better result with one, or both of them, had you posted in the Community instead of trying to PM them directly. Of course, it's past that time now, so it's moot point, but I think it's possible. Whatever the case, it's too bad that it ended up this way.
Hopefully your return kit will get there soon. It may be that it wasn't sent, or hasn't yet been sent, until the last day of your service, and that may have been after you actually cancelled it due to the way they bill for the current month rather than the previous month. It's just a possibility, though I don't know that this is the case with your kit. Either way, I hope you get it soon.
Good morning jrgarrett,
Thank you for posting, I've pulled up your account and started investigating why I'm not seeing any record of a lease return kit being shipped. Your patience and understanding are much appreciated.
In the meantime, while we investigate the cause for the lease return kit to not be shipped, I've created a new RMA for your kit. Once it gets processed and I get a tracking number, I'll let you know.
