Forum Discussion
In baseball it's three strikes and you are out!
Hi Tommyo,
I received an update and I'm glad to hear someone from the enterprise department reached out to you today. You have a direct line to her now, so feel free to call if you have any further questions.
Hi Tommyo,
Welcome and thank you for taking the time to post such a detailed account. This certainly helps, I'm sorry to hear all you've been through. I've sent your post to our enterprise department for them to address. I will keep you updated as soon as I hear anything.
MaryMcClure Hi Mary! As I've mentioned in your own thread, our agents have issued a credit for your ETF. I dug into your account to address your latest concern and it seems that a business rule requires a 10 day waiting period before this refund can be pushed out. Fortunately for you, I'm at the corporate office and we can have someone here get that refund to you sooner. I'll PM you once I have an update on that.
Thank you Liz...in the meantime I have already incurred a $35 charge for insufficient funds, which I think HughesNet should pay because you are holding money that you never should have taken in the first place. I have two more bills due soon, and if I incur any more charges due to this, I will expect HughesNet to pay those as well. Thank you.
Liz wrote:
MaryMcClure Hi Mary! As I've mentioned in your own thread, our agents have issued a credit for your ETF. I dug into your account to address your latest concern and it seems that a business rule requires a 10 day waiting period before this refund can be pushed out. Fortunately for you, I'm at the corporate office and we can have someone here get that refund to you sooner. I'll PM you once I have an update on that.
