Forum Discussion

darrin.simon's avatar
darrin.simon
Sophomore
3 years ago
Solved

Slow speeds, video's constantly buffering, web pages slow to load

Things have gone downhill lately, was much better at the beginning of the year. Nothing has changed on my end, so whats up? YouTube video's take forever to start, and when they do finally start, they pause and buffer every 10 seconds or so. Tried to stream a baseball game and it paused and buffered every 5 to 10 seconds, pretty much ruins the experience. If the web page has pictures, it paints them line by line instead of just popping up like it used to. I'm paying for 15 Megs down and used to get up to 30 megs so I am spoiled now. Would really like to at least get near 15 because that's what I am paying for and I used to get it consistently. Anyway to get me back to 15 megs? I still have 40.7 gigs of anytime data right now so that's not it. Also, we have had almost daily storms in the afternoons and I know that affects speeds. So I never run speed tests when storms are around, only when the weather is good and my signal strength is at 100 or above. https://testmy.net/quickstats/NomisNirrad
Performance
  • darrin.simon's avatar
    darrin.simon
    3 years ago

    Okay, replaced modem yesterday 7-18-22 at 4:10 PM. Took 45 minutes for it to configure itself on the network, speeds were 3.91 Megs right after the install. I got 24.61 Megs at 9:53 AM that same day with my old modem, so I was really wondering if the modem was the issue or not. Anyway, aside from speed tests I decided to just browse and watch a few video's, everything seemed better than before so I am happy for now. My OLD HT1100 modem is so old Hughesnet doesn't want it back, LOL. I just got 13.77 Megs download so things are looking better. https://testmy.net/quickstats/NomisNirrad

    Thanks for the help guys, I really appreciate you spending YOUR OWN TIME to help me out! We can call this one closed for now.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    That looks pretty bad if you're not in FAP.  Are you on Gen 4 or Gen 5?

    • darrin.simon's avatar
      darrin.simon
      Sophomore
      3 years ago

      Gen 4 still, been working great for years now, not so much now. Not in FAP. My guess is my gateway is over utilized or experiencing technical difficulty's.

      Thanks for your help maratsade!

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        You're welcome, Darrin!

         

        Your speeds are certainly in the basement, and I wonder if this has something to do with, say, the dish being misaligned.  The reps here can run remote diagnostics on your modem and in the past, they've caught things like misalignment issues. Hopefully they'll get involved soon to ferret out what the issue could be. Was all this sudden or did things slow down incrementally? You mentioned things were working well at the beginning of the year. Did you notice a slowdown, or did speeds crash all of a sudden?

         

        darrin.simon wrote:

        Gen 4 still, been working great for years now, not so much now. Not in FAP. My guess is my gateway is over utilized or experiencing technical difficulty's.

        Thanks for your help maratsade!

         

         

  • darrin.simon's avatar
    darrin.simon
    Sophomore
    3 years ago

    Still slow this AM, got a whopping 1 megabyte download test today. Signal strength is at 108 this AM.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      I hope Remy hears from the engineers soon so you can have a resolution.

       

      darrin.simon wrote:

      Still slow this AM, got a whopping 1 megabyte download test today. Signal strength is at 108 this AM.

  • darrin.simon's avatar
    darrin.simon
    Sophomore
    3 years ago

    Okay, just got off of the phone with Jonathan from tier 4 support. He recommends upgrading to Gen 5 because it's faster,but I will lose 20 gigs of anytime data and I will be locked into another 2 year contract which I don't want to do. Reason being Starlink is available in my area, my neighbor just got it and they get 80 to 100 Megs download with no data cap. Jonathan changed my modem gateway from NOR54HNSIGW0205Adv to NOR54HNSIGW0206Adv and it didn't make a difference. He had me use Google's speedtest instead of testmy.net which I thought was weird.

    They are sending me a modem to see if it fixes it, should be here in a few days. I'll report back when I have some results, thanks for the help guys!

    Anyway

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Thanks for the update, Darrin.  I hope the new modem helps. 🙂

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      3 years ago

      I've seen other examples on here of phone reps having a subscriber run a speed test on a different site.  I believe the reps here prefer testmy due to its record of consistency and the amount of extra, pertinent info it gives with each individual test, but I'm sure some phone reps have different preferred tests for when the speed itself is the most important thing to see during a support call.

       

      I, too, hope the new modem helps.  🤞

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        They probably use other test sites when they just need quickie results and nothing too in depth.

  • darrin.simon's avatar
    darrin.simon
    Sophomore
    3 years ago

    Okay, replaced modem yesterday 7-18-22 at 4:10 PM. Took 45 minutes for it to configure itself on the network, speeds were 3.91 Megs right after the install. I got 24.61 Megs at 9:53 AM that same day with my old modem, so I was really wondering if the modem was the issue or not. Anyway, aside from speed tests I decided to just browse and watch a few video's, everything seemed better than before so I am happy for now. My OLD HT1100 modem is so old Hughesnet doesn't want it back, LOL. I just got 13.77 Megs download so things are looking better. https://testmy.net/quickstats/NomisNirrad

    Thanks for the help guys, I really appreciate you spending YOUR OWN TIME to help me out! We can call this one closed for now.