Forum Discussion

9 years ago

Is cancellation fee waived when moving out of service area?

I will be moving to a new home with much faster internet where Hughes net does not service. Is cancellation fee waived when moving out of service area before contract is up? All other internet companies I have had before waive the fee when moving to a non service area.

Billing

29 Replies

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C0RR0SIVE
Associate Professor
9 years ago
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...really? I would certainly hope that's misinformation, even though the guide I think says to return it. That's something that can go bad at any time and people will usually throw it out after buying a new one. I would certainly hope the penny pinchers aren't fussing over a $0.0001 cable.
El Dorado Netwo
Advanced Tutor
9 years ago
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Next they will be requesting that the twist ties that came with the LAN cable and power pack cable be returned.
I'm saving up a bunch of those, just in case :)
Robin S
9 years ago
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It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.

And that was what? Over three years ago.
Robin S
9 years ago
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It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.

And that was what? Over three years ago.
El Dorado Netwo
Advanced Tutor
9 years ago
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I'd like to think HN wouldn't bother to make an issue about it if the cable was missing..
C0RR0SIVE
Associate Professor
9 years ago
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I would hope that it's a non-issue thing, because I know I don't have those cables anymore.
Amanda
Moderator
9 years ago
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What..? I don't think this is a thing... Might be on the instructions, but I am not aware we ask for the LAN cable back. The unreturned equipment fees as in the contract are for the radio, modem and power supply only.

El Dorado, when and who were you informed of this by?

~Amanda
Amanda
Moderator
9 years ago
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Hello hvanhise,

HughesNet offers a 1 time free relocation anywhere in the United States where we offer coverage. Essentially this is all of the United States and parts of Alaska. If you are moving to an area which is somehow not covered or HughesNet does not have permission to install the equipment on the property by the owner, the early termination fee does apply. There are special circumstances, such as military deployment or post relocation. Please refer to http://legal.hughes.com for more information.

Thank you,
Amanda
Amanda
Moderator
9 years ago
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Confirmed with 2 sources (billing and field ops) that we do not require the LAN cable. It has no serial number and is not scanned in when receiving the equipment. We also do not have a part number for the cable to ship/receive or put a charge to it. It should not be on the instructions either.

If you see otherwise, please send a copy or forward emails, whatever you may have to communitysupport@hughes.com so we can correct this.

Thanks
Amanda
El Dorado Netwo
Advanced Tutor
9 years ago
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El Dorado, when and who were you informed of this by?
Had convos with two of my (former) customers over the last few months who said the printed instructions mentioned returning of the LAN cable. Unlikely, but I'll see if I can get a copy.

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Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37030"},"body":"...really? I would certainly hope that's misinformation, even though the guide I think says to return it. That's something that can go bad at any time and people will usually throw it out after buying a new one. I would certainly hope the penny pinchers aren't fussing over a $0.0001 cable.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-02T07:38:00.000-05:00","lastPublishTime":"2017-01-02T07:38:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10623},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37030","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":true,"editFrozen":false,"body@stringLength":"308","rawBody":"...really? I would certainly hope that's misinformation, even though the guide I think says to return it. That's something that can go bad at any time and people will usually throw it out after buying a new one. I would certainly hope the penny pinchers aren't fussing over a $0.0001 cable.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37030_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:16":{"__typename":"Rank","id":"rank:16","position":17,"name":"Advanced Tutor","color":"0096FA","icon":null,"rankStyle":"TEXT"},"User:user:12228":{"__typename":"User","id":"user:12228","uid":12228,"login":"El Dorado Netwo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-10-07T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMjIyOC0zNDdpRjVDMEE5MTUwNjdBQjI3QQ"},"rank":{"__ref":"Rank:rank:16"},"entityType":"USER","eventPath":"community:ssqng67387/user:12228"},"ModerationData:moderation_data:37032":{"__typename":"ModerationData","id":"moderation_data:37032","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37032":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12228"},"id":"message:37032","revisionNum":1,"uid":37032,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37032"},"body":"

Next they will be requesting that the twist ties that came with the LAN cable and power pack cable be returned.

I'm saving up a bunch of those, just in case :)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"173","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-02T18:13:00.000-05:00","lastPublishTime":"2017-01-02T18:13:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10623},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37032","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":true,"editFrozen":false,"body@stringLength":"196","rawBody":"

Next they will be requesting that the twist ties that came with the LAN cable and power pack cable be returned.

I'm saving up a bunch of those, just in case :)","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37032_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:14150":{"__typename":"User","id":"user:14150","uid":14150,"login":"Robin S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-05-02T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:ssqng67387/user:14150"},"ModerationData:moderation_data:37034":{"__typename":"ModerationData","id":"moderation_data:37034","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37034":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:14150"},"id":"message:37034","revisionNum":1,"uid":37034,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37034"},"body":"It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.

And that was what? Over three years ago. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-03T02:17:00.000-05:00","lastPublishTime":"2017-01-03T02:17:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10622},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37034","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":true,"editFrozen":false,"body@stringLength":"353","rawBody":"It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.

And that was what? Over three years ago. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37034_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:37033":{"__typename":"ModerationData","id":"moderation_data:37033","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37033":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:14150"},"id":"message:37033","revisionNum":1,"uid":37033,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37033"},"body":"It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.

And that was what? Over three years ago. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-03T02:17:00.000-05:00","lastPublishTime":"2017-01-03T02:17:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10623},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37033","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":true,"editFrozen":false,"body@stringLength":"353","rawBody":"It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.

And that was what? Over three years ago. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37033_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:37035":{"__typename":"ModerationData","id":"moderation_data:37035","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37035":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12228"},"id":"message:37035","revisionNum":1,"uid":37035,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37035"},"body":"I'd like to think HN wouldn't bother to make an issue about it if the cable was missing..","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"89","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-03T02:23:00.000-05:00","lastPublishTime":"2017-01-03T02:23:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10624},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37035","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"89","rawBody":"I'd like to think HN wouldn't bother to make an issue about it if the cable was missing..","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37035_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:37036":{"__typename":"ModerationData","id":"moderation_data:37036","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37036":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9939"},"id":"message:37036","revisionNum":1,"uid":37036,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37036"},"body":"I would hope that it's a non-issue thing, because I know I don't have those cables anymore.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-03T03:39:00.000-05:00","lastPublishTime":"2017-01-03T03:39:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10622},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37036","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"91","rawBody":"I would hope that it's a non-issue thing, because I know I don't have those cables anymore.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37036_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:17171":{"__typename":"User","id":"user:17171","uid":17171,"login":"Amanda","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-05-13T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNzE3MS0xN2k5M0YyQUIyMjMwQzVEQzFB"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:17171"},"ModerationData:moderation_data:37037":{"__typename":"ModerationData","id":"moderation_data:37037","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37037":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:37037","revisionNum":1,"uid":37037,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37037"},"body":"What..? I don't think this is a thing... Might be on the instructions, but I am not aware we ask for the LAN cable back. The unreturned equipment fees as in the contract are for the radio, modem and power supply only.

El Dorado, when and who were you informed of this by?

~Amanda","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-03T15:28:00.000-05:00","lastPublishTime":"2017-01-03T15:28:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10623},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37037","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"307","rawBody":"What..? I don't think this is a thing... Might be on the instructions, but I am not aware we ask for the LAN cable back. The unreturned equipment fees as in the contract are for the radio, modem and power supply only.

El Dorado, when and who were you informed of this by?

~Amanda","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37037_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:37038":{"__typename":"ModerationData","id":"moderation_data:37038","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37038":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:37038","revisionNum":1,"uid":37038,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37038"},"body":"Hello hvanhise,

HughesNet offers a 1 time free relocation anywhere in the United States where we offer coverage. Essentially this is all of the United States and parts of Alaska. If you are moving to an area which is somehow not covered or HughesNet does not have permission to install the equipment on the property by the owner, the early termination fee does apply. There are special circumstances, such as military deployment or post relocation. Please refer to http://legal.hughes.com for more information.

Thank you,
Amanda","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-01-03T15:30:00.000-05:00","lastPublishTime":"2017-01-03T15:30:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10628},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37038","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"628","rawBody":"Hello hvanhise,

HughesNet offers a 1 time free relocation anywhere in the United States where we offer coverage. Essentially this is all of the United States and parts of Alaska. If you are moving to an area which is somehow not covered or HughesNet does not have permission to install the equipment on the property by the owner, the early termination fee does apply. There are special circumstances, such as military deployment or post relocation. Please refer to http://legal.hughes.com for more information.

Thank you,
Amanda","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37038_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:37039":{"__typename":"ModerationData","id":"moderation_data:37039","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37039":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:37039","revisionNum":1,"uid":37039,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37039"},"body":"Confirmed with 2 sources (billing and field ops) that we do not require the LAN cable. It has no serial number and is not scanned in when receiving the equipment. We also do not have a part number for the cable to ship/receive or put a charge to it. It should not be on the instructions either.

If you see otherwise, please send a copy or forward emails, whatever you may have to communitysupport@hughes.com so we can correct this.

Thanks
Amanda","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-03T18:08:00.000-05:00","lastPublishTime":"2017-01-03T18:08:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10623},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37039","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"568","rawBody":"Confirmed with 2 sources (billing and field ops) that we do not require the LAN cable. It has no serial number and is not scanned in when receiving the equipment. We also do not have a part number for the cable to ship/receive or put a charge to it. It should not be on the instructions either.

If you see otherwise, please send a copy or forward emails, whatever you may have to communitysupport@hughes.com so we can correct this.

Thanks
Amanda","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37039_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:37040":{"__typename":"ModerationData","id":"moderation_data:37040","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37040":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12228"},"id":"message:37040","revisionNum":1,"uid":37040,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:37020"},"conversation":{"__ref":"Conversation:conversation:37020"},"subject":"Re: Is cancellation fee waived when moving out of service area?","moderationData":{"__ref":"ModerationData:moderation_data:37040"},"body":"

El Dorado, when and who were you informed of this by?

Had convos with two of my (former) customers over the last few months who said the printed instructions mentioned returning of the LAN cable. Unlikely, but I'll see if I can get a copy.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-01-03T19:43:00.000-05:00","lastPublishTime":"2017-01-03T19:43:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":10030},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:37020/message:37040","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"269","rawBody":"

El Dorado, when and who were you informed of this by?

Had convos with two of my (former) customers over the last few months who said the printed instructions mentioned returning of the LAN cable. Unlikely, but I'll see if I can get a copy.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37040_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1739990369000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1739990369000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1739990369000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1739990369000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1739990369000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1739990369000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1739990369000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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