Forum Discussion

ner0tic's avatar
ner0tic
Freshman
6 years ago
Solved

Is poor customer service normal

I see a few other topics on here.  I ran into an issue where I had a metal roof put on my home and when I called to have my service reconnected.  THey informed me my equipment that was out dated - my...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    6 years ago

    Hello ner0tic,

     

    Thanks for reaching out, please private message me the two SANs in question so I can look into this for you.

     

    -Liz

     

ner0tic's avatar
ner0tic
Freshman
6 years ago

So, double billing customers using fiticious addresses an charging a fee for not returning equipment they collected normal or just your interpretation of quality customer service?

 

I see the community fits.  Thanks professor for chiming in with some useful and constructive assistance.    

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

It's an error. Errors happen (you've made a few in the past few minutes yourself), and it'll get fixed. Just wait for the HN staff on this site to have a look at the issue. 

 

Interesting how so many get fixated on system-given labels.  The system has given me a label of "professor" based on how long I've been here and how many times I've posted. I didn't choose it; focusing on this system-given label to vent your anger is  silly, New Member. 

 

 

 

ner0tic wrote:

So, double billing customers using fiticious addresses an charging a fee for not returning equipment they collected normal or just your interpretation of quality customer service?

 

I see the community fits.  Thanks professor for chiming in with some useful and constructive assistance.