Hello ner0tic,
Thanks for reaching out, please private message me the two SANs in question so I can look into this for you.
-Liz
My impression was that it was for constructive help in solving problems relating to Hughesnet.
Let me explain, If I entered the forum and asked "Is it normal for my service to drop at regular intervals even though tech support says it all looks good on their end?"
And the reply is "No."
Is that helpful or constructive? Does that contribute in a single useful way to the situation?
Now, You can then argue that my tone out of the gate was aggitate - I admitted as much - and doesn't relate to my expample question above. Except that I had made numerous attempts to resolute this issue with service via the available channels. I come to a community forum and get a one word nonconstructive answer. There was no reason to chime in and then he persisted. Avoiding my repeated requests for useful help from him. So then my abrasivness increased.
So, given how every interaction has gone with this company for me, this customer-to-customer community forum fits in.
Let me explain, If I entered the forum and asked "Is it normal for my service to drop at regular intervals even though tech support says it all looks good on their end?"
Let me explain. The title of your original post was Is poor customer service normal. Me reply to that was: No. Actually, I should've clarified, that customer sertvice is not poor at all, though sometimes, due to external circumstances such as a worldwide pandemic, it may be slower than normal and perhaps not meet our expectations as customers.
Is that helpful or constructive? Does that contribute in a single useful way to the situation?
It is helpful and it provides an answer to the question in the title of your OP.
There was no reason to chime in and then he persisted.
This is a customer-to-customer site, and customers will chime in. And typically, when the OP is willing to work things out with his/her fellow subscribers, there is progress, and many times there are solutions.
Sure thing, darling.
ner0tic wrote:Feel free to continue soapboxing.
You asked a titled question on a customer to customer solutions site, then explained the reason for the question. Fellow subscribers cannot answer specific account related questions, but reps can, which is why Liz asked for the information needed to do so. We can, however, answer other questions, like your title.
maratsade answered your title question. If you don't want people responding to a question, New Member, you probably shouldn't ask it.
BTW... "Is poor customer service normal" ? - No, it's not.
