Is there another number that I can call? Someone else I can speak to?
Long story short, I really want to speak to someone professional, knowledgeable who wants to fix my problem, not argue with me about everything. Is there a number, other than the main one where I can speak to someone, maybe someone from the corporate office? If not, does anyone have an email or another means of communication? I'm to the point where I'm ready to cancel my account, fight any charges, file a complaint with the Better Business Bureau and any other channel I can use. It's not fair to charge me for a service I'm not getting or attempt to charge me $600 for cancelling a service I never received.
Backstory:
I just recently got Hughes.net and I've been dealing with slow connection speeds and a data leak and have spent most of my weekend either running tests or on the phone with Tech Support. Each of the technicians confirmed there was a data leak and had me call back the later for the test results. Each time the following technician confirmed that there was a data leak but said the previous technician did the test wrong and insisted we run the test AGAIN. FOUR technicians have acknowledged a data leak this weekend. Today I called back and the fifth technician told me "it only used 60MB with the WiFi disconnected and no devices connected, this is within acceptable limits". When I informed her that every other technician had documented the existance of a leak, that loading a single webpage had "used up 100MB of data", she told me that everything I had been told and seen was wrong and that "your system is fully operational sir".
I'm not getting the data or the bandwidth I was promised, I spent all of my weekend running tech support's tests and walking them through situtations to prove again and again the loss of data. Each time when I get a new technician I have to start over as each one is adamant that "there is no data loss" until they spend an hour on the phone running tests. Then they tell me to call back after the final test and I have to start over.
This is ridiculous. These people are rude and condescending. I have five years of college in an I.T. field and have worked as a Developer for 15 years and these people are talking down to me. At this point I only want to cancel my one month old account as I don't get the bandwidth promised and the modem leaks data like a seive. So I called account support who told me that despite all of the notes documenting the problem that the only note that counts is that of the final person, who ran 0 tests and is the same tier tech support as everyone else. I have a job and a lot of responsibilities, it is unreasonable to expect me to spend all of my time on the phone doing someone else's job for them.
Is there any other route to get support from someone outside of that a group, someone more helpful or respectful? Also, does the corporate office realize that this kind of behavior is ocurring? You spend an entire weekend documenting and proving the existance of a problem FOUR times with FOUR different people but then on Monday you get a new person who decides the latest test case is within "acceptable limits" because you only lost 60MB in the data depletion test so the whole problem is swept under the rug?
