Is there another number that I can call? Someone else I can speak to?

There is likely NO DATA LEAK.  They use that as an excuse to offer substandard service, and force you into buy additional "tokens" for service.  I ran everything off my LTE phone for 3 weeks and used less than 25gb of data ... but on Hughes I go through 50GB in less than a week.  I find this to be upsetting.  They will claim your devices on standby are leaking data ... that is simply not true.  They are just cheating us out of high speed internet.