Forum Discussion
I've called to cancel twice...
How do I get it done? Speeds are nowhere near useable and the tech gurus haven't been any help.
I can't afford too many more afternoons off work to do all this 'troubleshooting'.
First call ref # 107394735
Second call ref # 107594654
Help??
Good morning,
Thanks for posting. Are you calling us at 866.347.3292 to cancel? Calling us is the way to cancel your service. Our agents are trained to retain you, as any other contract service, but you can always decline any offers if you want to cancel your service. Please be sure to stay on the line until you are confirming the service cancellation with a rep from account management.
- You won't be able to cancel. I tried to cancel mine and after 30-45 mins of trying he said he'd just suspend my service for a year so I could take care of things. Well 6 months later I got charged by them no notice nothing. I called and they told me if I still cancel I'm out of almost $80 or sign another contract. Needless to say I'm very unhappy and the service I had didn't work half the time to begin with.
Three times now, no charm. Luckily, I was smart enough to keep my old slow but reliable isp while trying out this Hughes experiment.
I just want out.
