Hi Liz- I see I was charged a termination fee for my Gen 5 account.
I did contact billing, they read the case # message from you , and said they would take care of that. I just saw I was charged the termination fee. Thanks
Termination Fee Service Termination 5th Month 01/18/24 01/18/24 $ 370.00
Hi ecoalex!
Thanks for reaching out, I've reviewed your billing history and while the ETF does appear on your latest bill, it was offset by an adjustment in the previous bill. You can review this if you're currently logged into my.hughesnet.com, just navigate to the the bill from Dec 18 - Jan18 via the dropdown menu on the Billing Summary page.
Click on the Bill Details button on the bottom right.
A new window will pop up with a detailed bill. In the Payment and Adjustments section, you'll see the ETF adjustment. Hope that makes sense, but feel free to ask any other questions if you need any other clarification!
-Liz
Liz- I see my checking was debited today- I saw the invoice , and the credit as you stated, yet on the billing from Hughes, the termination fee was there.
Liz- my checking acct debit today sorry for all this , Thanks
