Forum Discussion
Liz- Termination Fee
Hi Liz- I see I was charged a termination fee for my Gen 5 account. I did contact billing, they read the case # message from you , and said they would take care of that. I just saw I was charged th...
Hi ecoalex!
Thanks for reaching out, I've reviewed your billing history and while the ETF does appear on your latest bill, it was offset by an adjustment in the previous bill. You can review this if you're currently logged into my.hughesnet.com, just navigate to the the bill from Dec 18 - Jan18 via the dropdown menu on the Billing Summary page.
Click on the Bill Details button on the bottom right.
A new window will pop up with a detailed bill. In the Payment and Adjustments section, you'll see the ETF adjustment. Hope that makes sense, but feel free to ask any other questions if you need any other clarification!
-Liz
Liz- I see my checking was debited today- I saw the invoice , and the credit as you stated, yet on the billing from Hughes, the termination fee was there.
02/20/24 from my checking acct-Automated PaymentHNS HUGHESNET86 6-347-3292
REC: ALEX *STROMEYEMy billing statement does show the fee---−419.99Hughes Invoice I'm sorry for the size, the site made it smaller for the size,Account SummaryPrevious Balance: $ 54.99Last Payment: $ -54.99Adjustments:$ 0.00Past Due:$ 0.00Recurring/One Time Charges: $ 419.99Usage Charges:$ 0.00Current Charges:$ 419.99Taxes:$ 0.00Total Current Invoice:$ 419.99Total Due:$ 419.99Due Date:2/18/24
