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Stevenm5244's avatar
Stevenm5244
New Poster
5 years ago

Lying to my 50 year old mother

I want to know who I can speak to about swindling my mother out of 500 dollars. She was lied to about what this internet service would provide her. She was asked how many people she lived with and wha...
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maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

The HN reps on this site will be back tomorrow; please allow them time to check your complaint and get back to you.  

 

There is also chat, which you can access from anywhere in the country, 24/7.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Stevenm5244,

     

    Welcome to the community and thank you for posting. We can certainly look into requesting your mother's sales call for review to determine whether the sales rep set the appropriate expectations. Please private message me the account number or case number from a previous support call so I can pull up the account to start. 

     

    Please keep in mind that sales calls from up to 6 months or older may not be available, so a review cannot be made in those cases.


    Your patience and understanding are much appreciated.

     

    Thanks,

    Liz